What are the responsibilities and job description for the Quality Management Coordinator position at The Arc Of The Ozarks?
Are you interested in joining a rewarding non-profit career field with opportunities to make a difference in your community? The Arc invites you to join our team of value-driven and independent professionals. Help us fulfill our mission to support individuals with disabilities in enhancing the quality of their lives!
Bring Your Experience to The Arc! Experience-based wages are available for those whose background is above and beyond the position's requirements.
What is this job all about?
The Quality Management Coordinator plays a critical role in ensuring compliance with all regulatory standards and guidelines within The Arc of the Ozarks' programs. This position is responsible for conducting comprehensive billing audits, clinical records reviews, and managing the Electronic Medication Administration Record (eMAR) system. The Quality Management Coordinator collects, analyzes, and reports data to support continuous quality improvement, collaborating with leadership to implement best practices and corrective action plans as needed.
Reporting directly to the Director of Quality Management, and working closely with the Medical Director, this individual proactively identifies trends, mitigates risks, and supports the organizations commitment to delivering high-quality, person-centered care. The role requires independent decision-making, problem-solving skills, and the ability to navigate complex regulatory environments.
This is a salaried, exempt position that offers an opportunity to contribute to The Arc of the Ozarks mission by ensuring high standards in service delivery, compliance, and overall program effectiveness.
If we didnt get your attention yet - The Arc of the Ozarks also offers competitive pay and benefits.
What will my day-to-day responsibilities look like?
Regulatory Compliance & Quality Assurance
Conducts quarterly billing audits for the Autism and Neurodevelopmental Center and Behavioral Health Services to verify that services billed align with services provided. Works with departments on corrective actions as needed.
Performs monthly documentation audits for all clinical services and submits findings to the Medical Director for review and follow-up.
Collaborates with the Director of Quality Management and other members of leadership to ensure full compliance with Medicaid and Medicare regulations, promptly addressing any identified deficiencies.
eMAR System Administration & Medication Oversight
Manages Electronic Medication Administration Record (eMAR) system user privileges, ensuring appropriate system access and security.
Maintains accurate client medication records, updates system functions, and works closely with the system provider to implement improvements.
Regularly audits medication passes, ensuring adherence to best practices and regulatory guidelines.
Analyzes General Event Reports (GERs) for medication errors, identifying trends and collaborating with Program Directors and Community Registered Nurses to address issues proactively.
Provides ongoing training and technical support to relevant departments regarding eMAR system updates and best practices.
Works closely with Nurse Educators to ensure up-to-date training materials and compliance measures.
Incident & Risk Management
Conducts mortality reviews as needed in compliance with Department of Mental Health (DMH) guidelines.
Inputs and manages General Event Reports (GERs) in the DMH system and serves as a backup to the Quality Management Assistant for incident reporting and data entry.
Identifies patterns of risk and collaborates with leadership to implement risk-reduction strategies.
Training, Reporting, & Continuous Improvement
Participates in agency committees and workgroups as assigned, providing expertise on compliance, quality improvement, and best practices.
Assists in the development and delivery of training programs to enhance staff competency in documentation, compliance, and risk management procedures.
Provides recommendations for process improvements that support efficiency, accuracy, and compliance across clinical and administrative functions.
Completes other assigned responsibilities within established timeframes.
What do I need to be successful in this position?
Bachelors degree in a relevant field (Healthcare Administration, Quality Management, Nursing, Social Work, or a related discipline) preferred. Directly relevant work experience may be considered in lieu of a college degree.
Experience in healthcare compliance, quality assurance, or regulatory auditing is strongly preferred.
Knowledge of Medicaid/Medicare billing practices, electronic health records (EHRs), and clinical service documentation preferred.
Strong analytical skills with the ability to interpret data, identify trends, and recommend actionable improvements.
Proficiency in eMAR systems, incident reporting protocols, and compliance-related software.
Excellent communication and training abilities to effectively educate staff on quality standards and regulatory updates.
Ability to work independently with minimal supervision while managing multiple projects.
Ability to travel periodically within the state of Missouri.
If that doesnt draw your attention, take a look at our excellent benefits package:
Competitive salary and excellent working environment
Eligibility for Medical, Vision, Dental, and Life Insurance after a 0-day waiting period
Employer-Paid Life Insurance and AD&D coverage
Option to enroll in our 403(b)-retirement plan immediately - with employer match up to 4% after a year of service
Sick and vacation accrual as well as 7-paid holidays a year and a paid day off to celebrate your birthday
Discounts on your phone bill if you use Verizon or AT&T
Discounted Fitness Center membership if you are Full-Time
Use of a fleet vehicle or paid mileage for using your vehicle
Opportunities for advancement
Monthly Cell Phone Reimbursement Stipend
Employee Assistance Program
Wellness Program
Annual Wage Increase Potential
Many more
If you are passionate about making a meaningful difference in individual's lives, click on the link and apply now to join our team!
Looking for more information?
Give us a call at 417-771-3700
Ask for the Talent Acquisition Team
Send us an Email at Jobs@thearcoftheozarks.org
Don't forget to include your name and the position/location you are interested in.
Checkout some videos about our organization and the individuals we support here
https://www.youtube.com/@thearcoftheozarks-springfield/videos
Checkout our website and social media here:
https://thearcoftheozarks.org/
https://www.facebook.com/thearcoftheozarks
https://www.linkedin.com/company/the-arc-of-the-ozarks/
https://www.glassdoor.com/Reviews/Arc-of-the-Ozarks-Reviews-E421090.htm
