What are the responsibilities and job description for the Quality Assurance Manager position at The Arc of the Piedmont?
The Arc of the Piedmont is a wonderful, rewarding place to work. Our staff are the heart of what we do. We employ and maintain quality staff, provide a safe and positive workplace, and offer opportunities for skill enhancement. We work with our staff members to help them realize their full potential. What benefits our staff benefits the people we serve.
The Arc offers career opportunities in residential support, in-home support, sponsored residential, program management, and administration.
We offer full-time, part-time, and PRN employment in the city of Charlottesville and the surrounding counties of Albemarle, Fluvanna, Louisa and Nelson. We provide an attractive benefits package to employees who are scheduled to work 30 or more hours per week.
Staff Benefits
As an Arc staff member, you will receive a valuable benefits package in addition to your salary or hourly compensation. The Arc contributes to Health coverage for all full-time staff, with additional coverage available for dependents. The Arc also contributes to the premiums of Dental and Vision insurance. The Arc pays for 100% of Life insurance, Accidental Death and Dismemberment insurance, Short-Term Disability, and Long-Term Disability insurance.
The Arc also provides staff with Paid Leave for both full-time and part-time staff, accrued per hour worked.
In addition, The Arc also contracts for Employee Assistance Program services through the University of Virginia Faculty and Staff Employee Assistance Program. This is a valuable resource to staff for assistance in resolving major life issues, as well as for professional support.
Staff Training for all employees includes:
- CPR Certification
- First Aid Certification
- Medication Administration Certification
- Human Rights Training and Certification
- Positive Behavioral Support Training and Certification
….and many more available!
feel free to contact Yuki Weaver, Recruiter:
yweaver@arcpva.org
(434) 977-4002 x124
GENERAL STATEMENT OF RESPONSIBILITIES:
The Quality Assurance (QA) position will assure a continuum of high quality outcomes from the hiring/on-boarding process through to the service and program specific tasks that ensure that the agency remains in compliance and meets the needs of the individuals receiving services. A chief function of this role is the QA/QI aspect, which ensures quality monitoring and improvement, program evaluation tasks, and agency planning processes. The incumbent will also provide essential on-boarding of new staff to ensure that we maintain the most thoroughly trained and prepared workforce.
This is a professional level exempt position reporting to the Deputy Executive Director of Community Support Services. The QA Manager performs in accordance with professional ethics and established policies. They are expected to function with substantial initiative as well as utilize independent judgement.
Job Duties:
- Work to ensure agency compliance with the Department of Behavioral Health and Developmental Services (DBHDS), the Department of Medical Assistance Services (DMAS), the Office of Human Rights, Library of Virginia, and agency policies and regulations.
- Collaborates with Program Managers/Directors to write and/or advise in the development and revision of Individualized Support Plans (ISPs) to ensure the provision of high quality individualized services consistent with the needs and preferences of the individuals receiving those services.
- Ensure that all individual records are current and complete as well as in compliance with state regulations and agency policies. Facilitates on-going assessments of documentation requirements throughout the agency to ensure that requirements are met utilizing the most efficient process possible.
- Reviews and approves ISPs.
- Completes necessary reports using DBHDS’ Computerized Human Rights Information System (CHRIS) as well as attending to service authorizations through the Waiver Management System (WaMS) on a needed basis.
- Review service dates for the reimbursement billing process.
- Provides administrative guidance and sets up controls for the regular review of individual records and the systematic collection and posting of data. Prepares periodic reports, including Individual Support Plans according to organizational procedures and regulatory compliance statutes. Ensures maintenance of individual records.
- Develops and implements initiatives as recommended by the Quality Assurance Committee while acting as a key member of the QA committee.
- Maintains close liaisons with agency administration and service delivery site as well as a professional liaison with designated oversight agencies.
- Serves as records retention officer to verify the retention and deposition of agency records in accordance to the Library of Virginia regulations.
- Provides scheduled and unscheduled compliance reviews of all programs.
- Works cooperatively with Program Managers and Directors on areas of agency compliance and utilization review of quality assurance standards including serving as an agency resource to staff in the development and implementation of corrective activities.
- Provides status reports to the Deputy Executive Director of Community Support Services and record evaluation reports for agency management.
- Delivers Therap training of new hired staff with a particular focus on quality of service and compliance terminology, tasks, and outcomes as they pertain to the greater context of the agency’s mission (i.e. the importance of documentation, the standards of documentation, how that interrelates with reimbursements for services, auditing, etc.)
- Other job-related duties as assigned by the Deputy Executive Director of Community Support Services.
- Provides weekend on-call assistance to ensure appropriate handling of emergencies.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of: developmental disability support systems, person-centered planning, community integration, service coordination, and governmental regulations as they pertain to services for individuals with developmental disabilities; principle of quality assurance, risk management, and performance improvement techniques
Skills: strong organizational skills, attention to detail, effective monitoring of CHRIS and WaMS
Ability: to interact well with staff as well as outside agencies and resources, to develop and implement guidelines, protocols, and best practices.
SUGGESTED TRAINING AND EXPERIENCE:
Bachelor’s Degree in a human services related field with three years of experience or a combination of education, training, and experience providing the required knowledge, skills, and abilities.
SCHEDULE: 40 hours per week Monday-Friday (back-up weekend on call as scheduled)
Salary: $53,000.00 – $58,000.00 per year
Salary : $53,000 - $58,000