What are the responsibilities and job description for the Operations Manager position at The Arcadian Brookline?
Overview
The Arcadian Brookline: A Premier Hospitality Destination
The Arcadian Brookline is a renowned hospitality company, widely recognized for its innovative approach to the industry. With a presence in key gateway markets and an expanding global footprint, we offer a unique blend of luxury and convenience.
Job Summary:
The Director of Operations is responsible for driving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development. This leadership role requires a strong focus on front office operations, including training, scheduling, and daily duties. The ideal candidate will possess excellent communication skills, be able to multitask, and prioritize departmental functions to meet deadlines.
Main Responsibilities:
- Tour operating departments daily, making adjustments as needed via department heads.
- Conduct weekly staff meetings, including training sessions presented by managers and self, according to Highgate Hotel standards.
- Maintain budgeted productivity levels and adhere to Highgate Hotel standard checkbook accounting procedures.
- Develop managers for future advancement through competency training and corporate-sponsored programs.
- Ensure all department heads maintain compliance with Highgate Hotel policies and procedures.
- Assist in the hotel's budget process and ensure timely purchase of F&B items within budget allocation.
- Oversee Loss Prevention in the F&B department and monitor quality of service and product.
Requirements:
To succeed in this role, you will need at least 6 years of progressive experience in a hotel or related field, or a combination of education and experience that demonstrates equivalent knowledge and skills. You must be able to effectively communicate verbally and in writing, with all levels of employees and guests, in an attentive, friendly, courteous, and service-oriented manner.
