What are the responsibilities and job description for the Electronics Specialist position at The Archetype Strategy?
Job Description
Job Description
Essential Duties and Responsibilities
- Conduct testing, troubleshooting, and repair of electronic controls.
- Provide technical guidance to production personnel to address and resolve issues.
- Interpret and utilize technical engineering documents, such as schematics, outline drawings, and test plans. Familiarity with embedded software is preferred.
- Diagnose and repair equipment both in the field and for returned products.
- Prepare detailed service reports based on findings from fieldwork.
- Frequently communicate with customers to address the service needs of the client’s product applications in OEM plants and provide field support.
- Maintain effective and professional communication with customers and third-party vendors to understand field issues, identify contributing factors, and deliver solutions while promoting the value of the client’s products and services.
- Collaborate closely with the field service team to develop and implement processes that enhance the management of projects or programs.
- Be available to respond to after-hours emergency calls as directed by the supervisor.
- Use business software systems to process RMAs submitted by customers.
- Demonstrate the ability to work directly with customers at their facilities, documenting issues for resolution as needed.
- Apply problem-solving methodologies such as “8D” or similar processes for issue research, resolution, and reporting.
- Perform other duties as assigned or required.
Qualifications
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