What are the responsibilities and job description for the Field Service Coordinator position at The Arcticom Group?
Company Overview: At The Arcticom Group, we are dedicated to providing exceptional service and support to our customers. Our team is passionate about delivering high-quality solutions that meet the evolving needs of our clients.
\Salary: $65,000 - $74,000 per year
\Job Description: As a Refrigeration Service Coordinator, you will play a critical role in ensuring the seamless delivery of our services. Your primary responsibility will be to coordinate with field technicians and Field Service Leaders to ensure timely completion of tasks and projects.
\Key Responsibilities:
\- Approve work orders with Dispatcher Schedule PM's, filters and condenser cleanings \
- Maintain service parts inventory Prepare pricing on special order parts Assist with approving time cards \
- Assist with incoming service calls Keep parts pricing current Order specialty parts \
- Fully understand the customers' needs and desires Write and submit quotes Enhance client relationship through proactive and positive communication \
- Manage labor on service calls to see them through to completion
Requirements: To succeed in this role, you must have a strong background in customer service and experience working with a team. You should also possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.
\Benefits: We offer a comprehensive benefits package, including health insurance, dental insurance, paid time off, and vision insurance.
Salary : $65,000 - $74,000
