What are the responsibilities and job description for the Refrigeration Support Specialist position at The Arcticom Group?
About the Role: As a Refrigeration Service Coordinator at The Arcticom Group, you will be responsible for providing exceptional service and support to our customers. You will work closely with field technicians and Field Service Leaders to ensure timely completion of tasks and projects, and will be responsible for maintaining service parts inventory, preparing pricing on special order parts, and assisting with incoming service calls.
\Responsibilities:
\- Coordinate with field technicians and Field Service Leaders to ensure timely completion of tasks and projects \
- Maintain service parts inventory Prepare pricing on special order parts Assist with approving time cards \
- Assist with incoming service calls Keep parts pricing current Order specialty parts \
- Fully understand the customers' needs and desires Write and submit quotes Enhance client relationship through proactive and positive communication \
- Manage labor on service calls to see them through to completion
Requirements: To succeed in this role, you must have a strong background in customer service and experience working with a team. You should also possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.
\What We Offer: We offer a comprehensive benefits package, including health insurance, dental insurance, paid time off, and vision insurance.
