What are the responsibilities and job description for the Guest Services Assistant Retail - Reserve - Part-time position at The Arizona-Sonora Desert Museum?
Job Details
Guest Services Assistant Retail - Reserve - Part-time
Join the Adventure at the Arizona-Sonora Desert Museum!
Are you ready to embark on a wild journey with a team that's as passionate about the desert's wonders as you are? The Arizona-Sonora Desert Museum is seeking an energetic and collaborative individual as a Reserve status Guest Services Assistant Retail for the Retail Department.
Application review will begin immediately and will continue until the position is filled. Please understand that if offered a position, you will be required to provide a satisfactory 3-year Drivers History Record, successfully complete a criminal background check, and pass a pre-employment drug screen as a final condition of employment.
Job Title: Guest Services Assistant Retail - Reserve - Part-time
Department: Retail
Reports To: Retail Sales Supervisor
FLSA Status: Part-time 16 hours per week, Non-Exempt
Compensation: Pay rate is $16.84 per hour
Summary
The Guest Services Assistant Retail provides outstanding service and plays an integral role in contributing to the mission of the Arizona-Sonora Desert Museum. The position is flexible and accommodates ever-changing business needs.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Creates outstanding guest interactions with a guest friendly, professional demeanor.
• Processes sales transactions primarily within the retail stores. May assist with admissions transactions as needed.
• Follows Museum and department cash handling and reconciliation procedures.
• Uses upsell techniques to increase sales and donations.
• Ensures stores remain appropriately stocked and visually merchandised as designated by supervisory staff.
• Responsible for the cleanliness of the retail stores and surrounding areas.
• Occasionally assists the fulfillment of symbolic adoption packages, online and phone orders, and Desert Museum press book purchases.
• Answers a variety of general queries including wayfinding, schedules, facilities, collections, etc.
• Some duties, including cashiering for special events and other guest service functions, require working outdoors.
• Promotes a safe and sanitary work environment at all times. Practices safe work habits, participates in sanitation procedures, and reports hazards.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED) and six months to one year related experience and/or training or equivalent combination of education and experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively communicate with the general public using guest friendly language.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with challenges involving a few concrete variables in standardized situations.
Computer Skills
General knowledge of retail POS and/or CRM systems or the ability to learn and develop functional use of systems.
Certificates, Licenses, Registrations
None required.
Other Skills and Abilities
Thorough knowledge of retail operations, guest service, sales through service, and cash handling skills.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The ability to communicate effectively with the general public.
- The ability to use standard office equipment and technologies including computers, keyboards, touch screens, telephones, etc.
- The ability to spend extended periods of time sitting, standing, and walking.
- Occasional lifting of up to 30 pounds.
- The ability to safely traverse through an unpaved natural environment.
- Ability to withstand extended periods exposed to the adverse weather conditions typical of southern Arizona.
- Must be able to perform all essential job functions unaided or with reasonable accommodation.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Primarily an office and retail store setting. Occasional exposure to extreme outdoor weather conditions. Moderate noise levels.
The above description reflects a general overview of the responsibilities, reporting relationships, and position requirements for this job classification. It is not intended to be a complete description of all duties and requirements that may be inherent in the position.
IDEA Commitment
The Arizona-Sonora Desert Museum is committed to fostering a welcoming space and a diverse, inclusive team that reflects the communities in which we live and work. We understand that inclusion, diversity, equity, and accessibility (IDEA) are integral to the fulfillment of our mission, and to our success as an organization. To that end, we are working to build the structures, policies, hiring practices and organizational culture that ensure representation and opportunity for all, and create an environment of belonging where everyone feels respected, safe, and understood. Additionally, as we continue to engage in this work, we are working to integrate the core values of IDEA into our programs, exhibits, communications, and other public offerings. Valuing each other’s differences brings us together to create a thriving workplace and fair work culture, allowing us to fulfill our mission more effectively.
We believe inclusion is everyone’s responsibility. Ways in which commitment is demonstrated include continuous development, modeling inclusive behaviors, and proactively addressing bias. Visit the Arizona-Sonora Desert Museum’s IDEA page to learn more.
The Museum’s IDEA Coalition consists of staff members who are driving our efforts to build a culture where people feel they belong and have a voice.
ABOUT US
The Arizona-Sonora Desert Museum is a non-profit institution dedicated to the conservation and research of the Sonoran Desert region with the goal of making the Sonoran Desert accessible, understandable and valued. We are a fusion experience zoo, botanical garden, aquarium, art gallery, natural history museum, and research institute. The Association of Zoos & Aquariums has recognized the Desert Museum for over 25 years of continuous accreditation.
The mission of the Arizona-Sonora Desert Museum is to inspire people to live in harmony with the natural world by fostering love, appreciation, and understanding of the Sonoran Desert.
Salary : $17
