Renewal and Operations Specialist

Description

Renewal and Operations Specialist

Empower educators and elevate their experience through innovative technical support and operational excellence.

The Art of Education University (AOEU) is seeking an innovative and detail-oriented Renewal and Operations Specialist to join our team. In this pivotal role, you will manage and optimize the customer journey for small enterprise, consumer, and tech-touch segments, driving operational excellence, customer satisfaction, and retention. Your efforts will directly support AOEU’s mission to empower educators through streamlined processes, thoughtful engagement, and cutting-edge automation.

As an ideal candidate, you are passionate about leveraging technology to create meaningful customer experiences. You bring a strong background in education, edtech, or customer operations, paired with analytical and collaborative skills to help educators succeed.

If you thrive on solving challenges, building efficient systems, and collaborating across teams to deliver results, we’d love to hear from you!

This essential role requires partnership with AOEU’s Customer Success, Product, Marketing, Sales, and Engineering teams. You’ll develop and enhance automation strategies, refine processes, and drive retention to ensure educators worldwide achieve their goals while maximizing the value of AOEU’s platforms.

POSITION DETAILS

• Individual contributor role with cross-department collaboration.
• Remote, full-time, salaried.
• Reports to the Director of Training, Onboarding and Support

AOEU has been a 100% remote company since the beginning! This position is eligible for remote work from the United States.

Who We Are

AOEU is an art teacher’s partner for life. We provide art-specific professional development, engaging curriculum, relevant resources, and a rigorous master’s degree program.

MISSION: We grow amazing teachers by providing rigorous, relevant, and engaging learning at every stage of their career.

The Details

ESSENTIAL FUNCTIONS

• Oversee the end-to-end customer pipeline for small enterprise and consumer segments (“Tech Touch” segmentation), ensuring seamless transitions between pre-sales, onboarding, engagement, and renewals to maximize customer satisfaction and achieve revenue and logo retention targets.
• Enhance the automated "Tech Touch" customer journey by identifying opportunities to increase engagement, satisfaction, and scalability through automated, yet personalized outreach and strategic improvements.
• Build, test, and implement automation processes in collaboration with the Product and Marketing teams to streamline workflows, reduce manual effort, and improve operational efficiency.
• Partner with the Product and Marketing teams to identify and develop new automation tools and enhancements that support the customer journey and align with company objectives.
• Process NOW conference purchases for consumer and enterprise customers, ensuring accuracy, alignment, and excellent customer support regardless of segmentation source.
• Track, analyze, and report operational and customer engagement data to identify trends, provide actionable insights, and drive continuous improvement in customer retention and growth strategies.
• Create and manage automated onboarding and engagement campaigns designed to drive exceptional product adoption and deepen customer loyalty.
• Collaborate cross-functionally with the Growth team, Customer Success, and Finance to identify and implement funding solutions and strategies that support customer success and business objectives.
• Partner with internal teams to enhance customer touchpoints, optimize engagement strategies, and create scalable support models tailored to the needs of small-enterprise and consumer segments.
• Serve as a key contributor to the development and execution of retention-focused initiatives, ensuring that customers achieve their goals and remain satisfied with the company’s offerings.
• Act as a subject matter expert for the small enterprise and consumer segments, providing feedback and recommendations to improve processes, products, and services.
• Support organizational initiatives and special projects that contribute to AOEU’s mission and strategic goals.
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed. We encourage applicants who believe they possess the necessary skills and experience to apply for consideration, regardless of whether they meet each requirement to the fullest extent.

• Positive and engaging personality with a passion for customer success, operational excellence, and technology-driven solutions.
• Minimum of 3-years of experience in K12 Visual and/or Performing Arts or equivalent professional experience.
• Preferred experience in B2B/B2C SaaS or PaaS customer success and operational support.
• Expertise in automation, data analysis, and process optimization to enhance efficiency and customer satisfaction.
• Proficiency with CRM platforms like HubSpot to manage customer pipelines, track data, and improve operational workflows.
• Proven ability to train others on new products or technologies and collaborate across teams.
• Strong communication, leadership, and problem-solving skills, with a focus on continuous improvement.
• Self-motivated, adaptable, and effective in a remote work environment.

OTHER REQUIREMENTS

• Ability to view computer screens for significant periods. The Art of Education University is an online set of subscription and degree offerings, therefore 95-98% of one’s time will be on or using technology.
• Ability to use a laptop keyboard with accuracy and velocity.
• Ability to hear at normal levels and through electronic devices such as laptops, earbuds, phones, etc.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Compensation and Benefits

BENEFITS AVAILABLE 

• Health, dental, and vision plans with 100% premium coverage for individual employees, employer HSA contribution, and no waiting period (effective 1st month after hire).
• 401K plan with 4% match, no waiting or vesting period.
• Self-managed PTO (15 days/year encouraged).
• All federal holidays off an end-of-year holiday shutdown.
• $50/month mobile, internet, or coworking space stipend.
• $600 home office equipment stipend.
• Fully remote, flexible schedule.
• 8 weeks paid parental leave.
• Life insurance.
• Lifelong Learning Fund for professional development and educational reimbursement.
• Free product access (1 FLEX/PRO license to use or gift, plus free AOEU grad courses).

For additional information regarding our benefits, visit our website.

COMPENSATION

Compensation is commensurate with experience and market. We encourage you to discuss your compensation requirements early in the process. 

The Process

For most roles, the process is as follows: 

• Step 1: ~30-minute phone interview with the hiring manager
• Step 2: Round 2 packet & Interview
  • Given that AOEU is 100% remote, this step is intended to see how you might work through some of the daily tasks, responsibilities, and challenges that could arise in this role. You will be given a prompt and be asked to complete an assignment which will then be used to guide a ~1 hour follow-up Zoom interview with 1-2 stakeholders. The intention is for you to get a sense of the role and give us an opportunity to see your skills in action. Your answers will not be used for any other purposes beyond evaluating your candidacy.
• Step 3: Follow-up interview
  • For certain managerial or high-collaboration roles, you may be asked to participate in one or more additional Zoom interviews.

We look forward to reviewing your application! Thank you for your interest in opportunities with AOEU. 

NOTE:  We encourage you to apply with a personal email and to take the appropriate steps to allow both The Art of Education University (@theartofeducation.edu) and Paycom (@paycomonline.com) domains so that you receive all emails related to your application process. We also encourage you to check your spam folder as emails from The Art of Education and/or Paycom can be marked as spam.  

Applicants residing in California, Colorado, Connecticut, Cincinnati, Maryland, Nevada, Rhode Island, New York, Jersey City, or Washington may reach out to teamandculture@theartofeducation.edu  for compensation details. Do not send letters of interest to this inbox as they will be disregarded. 

The Art of Education University is committed to providing equal employment opportunities for all employees and all applicants for employment. The Art of Education University will not discriminate against employees or applicants on the basis of actual or perceived age, race, color, national origin/ethnicity, ancestry, sexual orientation, gender identity, religion, sex, pregnancy (including childbirth, lactation, and related conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Art of Education University is a participant of E-Verify. 
 

Qualifications

Salary : $50