Spa Manager

Job Description

Title: Spa Manager

Reports to: Wellness Director

Department: Wellness

Job type: Full-Time

Position Summary:

Managing all aspects of the operation in accordance with the goals, objectives and culture set forth by Executive Management. Maintain a high standard of quality with regard to guest satisfaction, employee satisfaction, safety and sanitation. Responsible for the delegation and completion of work on a day-to-day basis.

Job Duties:

• *Strive to increase guest count and total revenue, while maintaining quality of service

• *Review staffing needs daily and weekly for efficient management of labor cost

• *Ensure successful execution of all operating systems (checklists, assignments, scheduling) that impact the efficiency of the operation

• *Ensure proper guest check procedures, comp and void procedures

• *Facilitate and contribute to monthly departmental meetings

• *Responsible for assigned team member schedule

• *Contribute to the development and implementation of Training Programs

• *Ensure proper execution of all Human Resources functions (proper interviewing, hiring, documentation, etc.)

• Ensure that each guest experiences meets all of the appropriate quality standards

• Maintain a Culture of Service in the department at all times

• Immediately respond to guest comments and complaints, ensure the guest is accommodated and happy

• Greet, acknowledge and check back on every guest you encounter

• Ensure the spa maintains the highest quality service and hospitality

• Ensure the appropriate appearance of the entire outlet, both front and back of house.

• Ensure the upkeep of operating equipment, utensils and tools. Ensure that staff meet uniform and cleanliness standards

• Ensures successful execution of all operating systems (checklists, pre-shift meetings, daily assignment sheets, requisitions) that impact the standard of quality of the operation

• Monitor and ensure that safety and sanitation standards are met in both the front and back of house.

Communicates with staff through daily pre-shift meetings and monthly staff meetings Maintain or assist in maintaining an outlet “communication center” or bulletin board, posting schedules, guest comments, staff assignments, menu information, etc.

• Complete daily shift reports

• Maintain staff morale by empowering a positive and successful work environment

Skill and Qualifications:

• Experienced with minimum 2 to 3 years management position

• Experience in overseeing a staff of at least 10, including salon, aestheticians, massage therapist, administration and attendants.

• Experienced in business management skills and understand P&L.

• Able to effectively liaison with department managers and supervisors to ensure all objectives and budgets are met.

• Exceptional communication skills, written and oral, computer literate.

Physical Requirements:

• Ability to assist in any area of the resort as needed that is not specified in the above description.
• Must be able to lift 20 lbs.
• Must be able to remain standing/walking for extended periods of time, up to 8 hours consecutively

Benefits:

• Subsidized health/dental insurance after 90 days.
• Paid vacation and sick time after 90 days.
• 401k enrollment after 1 year.
• Discounts and complimentary access to our signature programs and activities.
• Opportunity to live and work in a beautiful and serene environment.

Employee Perks:

• On-site housing opportunities are available with free Wi-Fi.
• Subsidized meal plans.
• Complimentary meditation and yoga classes.
• Complimentary participation in our Signature Happiness & Silence Retreats.
• Opportunities for career advancement within the organization.
• Monthly Employee Appreciation Events (e.g., bonfire, dinner, kayaking).
• Opportunity to embrace a wholesome lifestyle of self-sufficiency, meaningful work, inner development, and accomplishment.

About the Art of Living Retreat Center:

Established in 2012, the Art of Living Retreat Center is an extension of the Art of Living Foundation's longstanding dedication to health, happiness, and Ayurveda worldwide. Our community thrives on a spiritual and wellness-oriented ethos. A genuine understanding and appreciation for this lifestyle are essential. We encourage individuals who resonate with our mission to seize the numerous prospects for personal growth.

Job Type: Full-time

Pay: From $48,751.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Work Location: In person

Salary : $48,751