What are the responsibilities and job description for the Wellness Advisor position at The Art of Living Retreat Center?
Title: Wellness Advisor
Reports to: Wellness Supervisor/ Wellness Director
Department: Wellness
Job type: Full-Time/ Part-Time Position
Position Summary:
The Wellness Advisor ensures an outstanding customer service experience for all guests.
Job Duties:
- Greets guests in a warm and professional manner, with a smile, proper verbiage, and etiquette.
- Answers the telephone and respond to email inquiries using proper etiquette
- Describe services, packages, and detox retreats, using clear and professional language
- Book appointments using our reservations software system
- Read back appointment information to guests; obtain credit card information; inform of 24-hour cancellation policy, and offer directions
- Check-in guests for services, process payment and provide an orientation of Center
- Inform providers of last-minute changes, and resolve scheduling issues as needed, by working with Wellness Supervisor/Wellness Director
- Help maintain the serene wellness environment
- Promote our signature Shankara Skin Care line and assist guests with retail
- Create personalized Wellness Itineraries using Google Docs
- Be familiar with Retreat Center activities and property features
- Receive SAW packages, follow a specific protocol
- Walkthrough lounges, straighten and restock amenities
- Maintain clean, organized, and well-stocked office area
- Complete opening and closing checklists
- Aid in coordination between booking departments
- Fill out work orders for maintenance needs in the wellness center
- Assist Lead Wellness Supervisor with inventory and special projects
- Attend departmental meetings as scheduled by Wellness Director/AOLRC management
Skill and Qualifications:
- Previous experience in spa/hospitality industry preferred (not required)
- Clear, effective, and pleasant communication skills
- Ability to multi-task and stay calm under pressure
- Attention to detail
- Desire to grow and be open to feedback
- Ability to develop/maintain positive and professional relationships with team members
- Understand and display spa philosophy (balance, relaxation, wellness)
- Flexible to work varying schedules to reflect the needs of the spa/retreat center; weekend/holiday availability required
Benefits:
- Subsidized health/dental insurance after 90 days.
- Paid vacation and sick time after 90 days.
- 401k enrollment after 1 year.
- Discounts and complimentary access to our signature programs and activities.
- Opportunity to live and work in a beautiful and serene environment.
Employee Perks:
- On-site housing opportunities are available with free Wi-Fi.
- Subsidized meal plans.
- Complimentary meditation and yoga classes.
- Complimentary participation in our Signature Happiness & Silence Retreats.
- Opportunities for career advancement within the organization.
- Monthly Employee Appreciation Events (e.g., bonfire, dinner, kayaking).
- Opportunity to embrace a wholesome lifestyle of self-sufficiency, meaningful work, inner development, and accomplishment.
About the Art of Living Retreat Center:
Established in 2012, the Art of Living Retreat Center is an extension of the Art of Living Foundation's longstanding dedication to health, happiness, and Ayurveda worldwide. Our community thrives on a spiritual and wellness-oriented ethos. A genuine understanding and appreciation for this lifestyle are essential. We encourage individuals who resonate with our mission to seize the numerous prospects for personal growth.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Referral program
Schedule:
- 8 hour shift
- Evenings as needed
- Weekends as needed
Experience:
- Sales: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Ability to Commute:
- Boone, NC 28607 (Required)
Ability to Relocate:
- Boone, NC 28607: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16
