What are the responsibilities and job description for the Claims Service Representative position at The Ash Group?
*W2 only, No C2C/third parties*
Position: Customer Claims Representative
Location: Westminster, CO - Onsite 3 days/week
Duration: 8 month contract; chance to extend
Compensation: $21.50/hr W2 benefits
Main purpose of the role/Position Summary:
We are seeking a dedicated and skilled Intermediate-Level Customer Claims Representative to join our dynamic and global Trimble shared services team. As a Customer Dispute Management Representative, you will be responsible for effectively managing and resolving customer disputes and concerns in a timely and satisfactory manner. Your role will involve investigating internal and external customer complaints and claims, communicating with various internal teams, and ensuring that customer issues are resolved in alignment with company policies and customer satisfaction goals.
Qualifications & Experience:
- A 2-4 Year Degree is preferred; additional education or training in claims processing, business administration, accounting/finance, software delivery, or supply chain management is a plus.
- 1-2 years experience in claims management, accounting, order administration, sales support, or related
work is preferred but not mandatory.
- Experience in customer service, dispute resolution, order administration, accounting/finance, sales support, or a related field is preferred.
- Empathetic and patient approach in handling customer concerns and resolving disputes.
- Strong organizational skills, attention to detail, and accuracy in data entry and order processing.
- Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
Salary : $22
