What are the responsibilities and job description for the IT Operations Coordinator position at The Asia Group?

The Asia Group, LLC is now accepting applications for an IT Operations Coordinator to join our Washington, D.C. office with an expected start date in March 2025.

The Asia Group (TAG) is a strategic and business advisory firm that positions clients, ranging from Fortune 100 multinationals to innovative startups, for success in established and emerging markets in the Indo-Pacific region. Our corporate philosophy emphasizes teamwork, collegiality, creativity, and entrepreneurialism. Our operational culture is fast-paced and demanding yet strives to be flexible and fun. Through our foundation, we give back to our local community in Washington and in the Indo-Pacific. Beyond the pursuit of professional success, our leadership team actively embraces the challenges and opportunities associated with growing a highly successful firm, including investing time and energy in mentoring and developing staff.

We are seeking a strategic and hands-on IT Operations Coordinator to lead our global technology operations. This individual will oversee our IT infrastructure, policies, and cybersecurity, ensuring our systems are secure, efficient, and aligned with business goals. Reporting directly to the COO, the IT Operations Coordinator will manage procurement, vendor relationships, and global compliance while maintaining a pragmatic balance between security and operational needs.

TAG operates on a 5-day in-office schedule, with remote benefits on an as-needed basis. The nature of the IT Operations Coordinator role requires maximum in-person attendance.

Key Responsibilities

IT Infrastructure & Systems Management

Oversee and manage the company’s IT infrastructure, including Wi-Fi, firewalls, Ethernet, switches, and other hardware.
Develop and maintain the company’s cybersecurity roadmap, identifying risks and advising on mitigation strategies.
Review, assess, and optimize the company’s current use of tools such as Microsoft Office 365 and InTune Company Portal.
Oversee global IT operations, including compliance and setup for overseas offices and international travel.

Policy Development & Compliance

Establish and enforce IT policies, including device allocation, data security, travel protocols, and software approvals.

Evaluate and manage permissions for systems like SharePoint, Office 365, and other platforms.

Define and enforce policies for device management, software usage, and Bluetooth accessories.

Provide guidance on regulatory and compliance requirements for global operations.

Procurement & Vendor Management

Manage procurement of devices, software subscriptions, and accessories, ensuring cost-effectiveness and compliance.

Evaluate and negotiate contracts with vendors, including internet service providers, mobile phone providers (e.g., Verizon), and third-party IT support (e.g., Ntiva).

Assess and advise on lease agreements for Apple and other hardware.

Cybersecurity & Risk Management

Take full responsibility for developing and implementing the company’s cybersecurity strategy.

Regularly assess and audit IT systems for vulnerabilities and ensure adherence to best practices.

Identify cybersecurity risks and implement mitigation strategies to protect company data and assets.

Maintain business continuity during incidents by creatively balancing security and operational demands.

Support & Troubleshooting

Act as a point of escalation for IT issues, providing hands-on support and troubleshooting for hardware, software, and connectivity challenges.

Train and guide senior staff and other employees on IT policies, tools, and practices with patience and clarity.

Strategic Planning

Evaluate the company’s IT posture and recommend improvements to align with business goals.

Advise on new technologies and approaches to enhance global IT operations and cost efficiency.

Plan for upcoming contract renewals and make data-driven recommendations for renewals or alternative vendors.

The IT Operations Coordinator may occasionally perform other projects or special duties as assigned.

Qualifications

Required Experience

Proven experience (8 years preferred) in IT operations, including infrastructure management, procurement, and cybersecurity.

Deep knowledge of Wi-Fi systems, firewalls, and permissions management in platforms like Office 365.

Experience managing IT for a global organization, including compliance with international regulations.

Hands-on experience with procurement, vendor management, and contract negotiations.

Strong background in troubleshooting and resolving IT issues, including hardware, software, and connectivity.

Skills & Competencies

Strategic thinker with the ability to align IT policies and systems with business needs.

Excellent communication and interpersonal skills, with a patient and approachable demeanor.

Ability to balance security needs with business functionality.

Strong knowledge of cybersecurity best practices and risk mitigation.

Familiarity with HRIS systems and their data security requirements is a plus.

Position requires the ability to sit and use a computer for extended periods of time.

May require bending, reaching, and lifting to access equipment.

Candidates must be eligible to work in the United States and are expected to work in-person at the TAG DC office five days per week. TAG provides competitive benefits including premium health insurance, generous paid time off, 401(k) matching, and commuter allowances with regular training opportunities available to its employees. For this role, TAG offers a salary of $68,000-$92,000 with eligibility for a discretionary end of year bonus.

All interested candidates should submit a cover letter, resume, and references via the application portal on our website. Due to the volume of applications received, responses from our recruiting team may be delayed. No phone calls, please.

Salary : $68,000 - $92,000

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