Data & Enablement Associate (Cvent)

ABOUT US

The Aspen Institute

The Aspen Institute is a global nonprofit organization committed to realizing a free, just, and equitable society. Since its founding in 1949, the Institute has been driving change through dialogue, leadership, and action to help solve the most critical challenges facing communities in the United States and around the world. Headquartered in Washington, DC, the Institute has a campus in Aspen, Colorado, and an international network of partners.

Commitment to Diversity, Equity & Inclusion

To achieve our mission of a more free, just, and equitable society, we commit to working proactively to advance the principles of diversity, equity, and inclusion across our myriad endeavors such as the recruitment, compensation, training, and advancement of staff. The best people-serving institutions make this commitment, and we seek to be a leader in the ways that we do so and learn from others. Visit our website to learn more about our commitment and recent actions taken toward building and nurturing a diverse and inclusive environment.

ABOUT THIS ROLE

The Data and Enablement Associate (Cvent Focus) helps internal and external stakeholders achieve their technology and data goals in support of the Aspen Institute's mission, business objectives, and internal values. The Data and Enablement Associate (Cvent Focus) is responsible for a portfolio of clients and digital products, and for coordinating/assisting with the delivery of new functionality. Additionally, the Data & Enablement Associate (Cvent Focus) shares responsibility for the integrity and quality of the Institute’s data and information assets. If hired for this role, you will have the opportunity to work with all staff/departments throughout the Aspen Institute as we prepare to celebrate our 75^th year and enter Year 2 of our 5 year strategic plan.

This position is housed in the Data and Enablement team within Information Technology Services and reports directly to the Data and CRM Director. The salary range for this role is $70,000 - $77,000. The expectation is for this role to be in our Washington D.C. office a minimum of 2x a week to collaborate with colleagues.

WHAT YOU WILL DO

Business Analysis

• Facilitate discovery & design sessions to elicit customer needs or opportunities for improvement.

• Translate and document business requirements.

• Work with technical team to prioritize product features and capabilities based on stakeholder requirements.

• Deliver technical solutions in Cvent and other products, either through hands-on work or by informing the work of colleagues and external development teams.

• Develop best practices and processes for the build of registration sites and support the best user experience for our constituents.

• Provide necessary guidance to testers during the user testing process.

• Be an end-user advocate; ensuring technical solutions are user-friendly.

Stakeholder Management

• Serve as a trusted advisor to a portfolio of program teams.

• Hold regular check-ins with program teams to develop a deep understanding of mission/business needs, goals, and processes and to align stakeholders on the vision for product implementations.

• Participate in the data strategy, training plans, and/or adoption of CRM and related business applications such as Cvent.

• Keep stakeholders informed on product updates, new features, and changes to business or technology processes; communicate effectively with stakeholders to ensure alignment and transparency throughout projects and initiatives.

Enablement

• Maintain product documentation (create, update, and disseminate) on Cvent, CRM and related business applications.

• Help facilitate knowledge sharing sessions and provide training to staff on the effective use of systems, processes, and platforms, promoting a culture of continuous learning and skill development.

Systems Management

• Serve as a technical resource for event staff, providing support and guidance on event technology, platforms, data management, and integrations.

• Stay updated with the latest features, updates, and best practices in Cvent event management technology.

• Perform Cvent administrative duties, i.e. user management, account setup, template creation and reporting.

• Monitor and troubleshoot technical issues related to event registration, payment processing, and data synchronization.

WHAT YOU WILL NEED TO THRIVE

• Three to five years of relevant professional experience; Nonprofit or event planning experience helpful.

• 2 years of experience in all aspects of Cvent, including requirements gathering, solution design, configuration, building reports, user testing, and training.

• Proficiency in configuring event registration forms, email templates, and attendee management within the Cvent platform.

• Experience directly interfacing with internal and external stakeholders and building stakeholder relationships

• Bachelor’s Degree with coursework in Information Technology, Business Administration, or similar coursework.

• Exposure to Salesforce, form tools, reporting tools and ETL products.

• Ability to communicate technical concepts and terms in a digestible way to various stakeholders.

• Proven track record of handling multiple tasks and complex projects simultaneously.

• Outstanding interpersonal, oral, and written communication skills.

• Ability to work independently and take initiative.

• A desire to learn, sense of humor, flexibility, and resourcefulness.

ADDITIONAL INFORMATION
The Aspen Institute offers a generous benefits package including health, dental, vision, and prescription benefits, retirement benefits, and paid leave.

The Aspen Institute is an Equal Opportunity Employer and complies with all District and federal laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran or disabled status and will not be discriminated against.

If you would like to request a reasonable accommodation regarding the accessibility of our website, a modification or adjustment of the job application or interview process due to a disability, contact HRSupport@aspeninstitute.org or call (202) 736-5800.

Salary : $70,000 - $77,000