What are the responsibilities and job description for the Customer Service position at The Asprey Group?
About the Role
We are seeking a Customer Service Technician to join our team at The Asprey Group.
Job Summary
This is a dynamic opportunity for a proactive, polished, and detail-oriented professional with strong technical and customer service skills. The ideal candidate will excel in fast-paced environments, maintain composure and precision, and thrive in collaborative team settings.
Key Responsibilities
- Administer routine baseline Quantitative electroencephalography (QEEG) and electroencephalogram (EEG) procedures for clients.
- Oversee the administration of CAP and POD neurofeedback sessions, maintaining high data quality standards.
- Maintain client records for CAP and POD sessions.
- Address client questions regarding care, maintenance, and optimization of their training during and after the program.
Additional Responsibilities
- Monitor compliance of office and neurotechnology with professional standards, including maintenance, organization, and cleanliness of the EEG caps, electronic equipment, and the neurofeedback suite.
- Consult and provide ongoing training for relevant staff, supporting an integrated training model.
- Attend and participate in departmental and webinar meetings.
- Collaborate with the development of new training protocols, features, and programs.
- Maintain and implement new research information and protocols, while staying appraised with any new techniques and technology.
Requirements
- Hospitality and/or health and wellness experience preferred.
- Experience working with high-end clients and ensuring the highest standards of personalized and attentive customer service.
- Proficiency with 19-channel qEEG/brain mapping and neurofeedback, (LORETA, NeuroGuide, BrainSurfer), and 2-Channel and 4/8-channel training (Cygnet) preferred.
- Consistently model the core values of integrity, kindness, curiosity, and world-class standards.
- Maintain discretion and professionalism at all times.
What We Offer
We offer a competitive compensation package, including $25-$30 per hour based on qualifications and experience. Our benefits include 16 days of paid vacation, sick pay, holiday pay, 100% coverage of health, dental, and vision premiums, and 50% coverage for dependents. Employees also have the option to contribute to a 401(k) plan.
About Us
The Dave Asprey Group is committed to providing innovative solutions for mental and physical performance enhancement. We believe in fostering a collaborative and dynamic work environment that values integrity, kindness, curiosity, and world-class standards.
In this role, you will be part of a team that is dedicated to pushing the boundaries of human possibility through science and innovation.
Salary : $25 - $30
