What are the responsibilities and job description for the Donor Account Specialist position at The Associated and its Agencies?
Do you want to come to work every day feeling like you’re changing the world? At The Associated and our system of agencies, you will do work that matters in Baltimore and across 70 countries. You will help, inspire, inform and celebrate our community.
The Associated: Jewish Community Federation of Baltimore is seeking a full-time Donor Account Specialist. We are looking for a proactive, customer-focused individual with exceptional organizational skills and a keen eye for detail. The ideal candidate will have a natural talent for delivering outstanding customer service and a strong ability to manage multiple tasks efficiently.
This full-time position at our Park Heights campus is dedicated to delivering exceptional customer service to both our staff and donors. As a key member of the Donor Center team, you will serve as the primary point of contact for our donors, managing interactions via email, phone, and in-person. Your responsibilities will include managing donors accounts in light of the Associated Campaign schedule, which runs on a fiscal year, and payment protocols and requirements based on various methods (stocks, IRA, Donor Advised Fund, ACH, Israel bonds, etc.). Employee must be able to handle difficult conversations with donors in a professional manner that is always respectful and represents the values of The Associated. This position also supports the functions of the organization regarding billing, credit cards, collections and other special projects. This role requires a balance of independence and teamwork, with a strong emphasis on initiative, organization, and the ability to thrive in a fast-paced, structured environment while consistently delivering top-tier customer service.
Essential Job Functions:
Job Responsibilities include, but are not limited to:
Answer donor inquiries including account balances, payments, pledges.
Manage cash collection and billing process.
Process credit card transactions and refunds.
Manage and process write offs and adjustments of pledges and payments.
Data entry and record maintenance in donor relationship management database.
Skills & Requirements:
Strong listening, communicating, and customer service skills
Strong Excel skills
Maintain reliable, regular attendance
Detail oriented
Proficiency in Microsoft Office 365 applications, including Word, Outlook, and Teams
Intermediate Proficiency in Excel
Bachelor's degree preferred
Compensation & Benefits
Salary Range: $58,000-$65,000; commensurate with experience.
Benefit & Perks: The Associated offers a comprehensive benefits package, including health insurance (Health Savings Account), 401(k) employer match, life insurance, Long Term Disability (LTD), Flexible Spending Plan, paid parental leave, holiday pay, tuition reimbursement, wellbeing programming, and a complimentary membership to the Jewish Community Center. We also make work/life balance a priority by offering generous vacation and sick time.
Application Process – Electronic submissions are preferred.
This job ad is not intended to be all-inclusive, but to describe the general nature and level of work to be performed.The Associated is proud to be an equal opportunity employer. In keeping with our Jewish values, The Associated supports a thriving Baltimore that celebrates diversity and appreciates the unique combination of gender, race, age, religion and ethnicity, sexual orientation, intellectual and physical disabilities, and special qualities that each resident adds to the fabric of life in Baltimore. We welcome everyone interested in our mission to join us. If you require accommodations, please contact us, and we will make every effort to meet your needs.
Salary : $58,000 - $65,000
