What are the responsibilities and job description for the Community Manager & Coach position at The Athletic Clubs?
At The Athletic Clubs, we train in squads. Our unique approach to training provides high-quality, results-driven group fitness training for busy New Yorkers looking to improve their health and fitness. With an emphasis on community and accountability, our programs create an environment where members feel supported and motivated. We specialize in delivering long-term results through high retention, with 97% of our clientele sticking around well beyond the industry average.
The Community Manager is responsible for ensuring a high level of member satisfaction by fostering community engagement, managing retention, and supporting operational excellence. You possess a unique combination of coaching expertise, natural operational skills and the desire to grow as a leader. You’ll collaborate closely with the General Manager (GM) to maintain high standards of member experience, ensure smooth program delivery, and contribute to the overall success of the studio.
What You'll Do:
Coaching, Program Delivery and Operations
- Deliver an average of 17 classes per week, covering additional shifts as needed
- Ensure programs are executed to AC standards
- Support management of club systems Mindbody and GLM
- Conduct exit interviews with all members upon cancellation
- Assist the GM in maintaining gym cleanliness and facility upkeep
Client Experience & Community
- Maintain unparalleled client retention and attendance rates
- Relentlessly identify new ways to enhance the member experience
- Manage squad WhatsApp group threads, organically sparking conversation regularly
- Select and collaborate with squad captains to gather member feedback on training and events
- Conduct quarterly member check-in calls alongside the GM
- Select award recipients for the end-of-season celebration
- Attend at least one squad class per month to connect with members and stay engaged
- A seasoned NASM CPT or equivalent eager to grow into a leadership role and expand your business acumen
- Passionate about The Athletic Clubs vision, brand, and culture and belief in the importance of a healthy lifestyle
- 2 years customer service experience in the health and fitness or hospitality-related industry
- High EQ and positive attitude
- An excellent communicator across all mediums
- Strong work ethic and thrives in a fast-paced environment
