What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at The Atlas Group?
Overview :
As a Customer Service Representative in the aerospace and defense sector, youll be the vital link that keeps our customer relationships soaring. This dynamic role blends customer support with strategic account management, ensuring satisfaction, timely delivery, and flawless communication at every stage. You'll collaborate with internal teams to exceed customer expectations, swiftly address inquiries, and expertly manage accounts, all while driving our commitment to excellence.
Responsibilities :
- Serve as the primary point of contact for customer inquiries, purchase orders, and order tracking updates.
- Manage communication regarding schedule changes, delivery timelines, and any adjustments required by the customer.
- Maintain a positive and professional relationship with customers, buyers, and internal teams, ensuring consistent and clear communication.
- Handle purchase orders related to special requirements, including customer-provided tooling, expedite charges, and non-recurring engineering fees.
- Oversee customer delivery schedules, closely monitoring order statuses and proactively addressing any issues.
- Collaborate with internal departments (e.g., production, logistics, and quality assurance) to ensure timely and accurate order fulfillment.
- Validate and process customer purchase orders, including reviewing change orders and communicating updates.
- Lead efforts to enhance customer service processes, ensuring prompt and accurate responses to quotes and inquiries.
- Provide daily status updates to the leadership team, highlighting key metrics and any issues requiring attention.
- Identify opportunities for process improvements that contribute to better customer service and account management.
Qualifications :
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