Online Instruction Specialist

Description:

This position is responsible for supporting, administrating, and maintaining online learning products and services, including Learning Management Systems (LMS). The position will manage relations with third-party administrators, instructors, and students and act as the primary point of contact for online products. This position will work with in-house developers, content experts, and project managers to build courses and course content for online training.

Job Duties:

• Develop and implement course assets (html content, content objects, videos, etc.) based on defined course material
• Develop and maintain online training materials (video scripts, FAQ pages, etc.) for instructors and students
• Conduct online training sessions for instructors
• Monitor online services, including LMSs, for stability and functionality
• Create, test, and troubleshoot online content
• Answer support calls from instructors and other customers
• Troubleshoot and resolve system administrator, instructor, and user access issues
• Manage course distribution
• Set up instructor and administrator accounts
• Generate system reports and run custom reports
• Maintain system documentation
• Assist with refining system functionality, including forwarding recommended upgrades to the development team
• Other duties as assigned

Skills and Abilities:

• Familiarity with HTML, CSS, LMS platforms, MS Office
• Excellent oral and written communication skills
• Excellent organization and documentation skills
• Excellent presentation skills
• Foundational knowledge of Adobe Creative Suite software a plus
• Familiarity with eLearning standards, such as SCORM
• Familiarity with eLearning authoring tools, such as Articulate360 is a plus
• Eye for detail, continuity, and consistency

Working Conditions:

• Office environment with tasks executed on a networked computer workstation. May be required to work extra hours and weekends as needed. Infrequent travel may be required.

Education/Training/Experience:

• A minimum of an Associate’s degree in Instructional Design or related field, or 2 years related experience
• Demonstrated experience using LMS systems, such as Moodle
• Customer support experience a plus

Come join a leader in the education industry and share in our growth as we shape the future of learning. We are employee-owned and offer a competitive salary and benefits package that includes an employee profit sharing plan and 401(k) retirement plan. Visit atplearning.com to learn more about ATP and our product lines.

This position is fully on-site at our Orland Park facility. Hybrid and remote options are not available.

Job Type: Full-time

Pay: $27.00 - $45.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $27 - $45