What are the responsibilities and job description for the Lead Claim Support Assistant - CSO position at The Auto Club Group?
It's a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type : Full time
Exempt / Non Exempt :
Hourly
Job Description :
ALead Claim Support Assistant - CSO
The Auto Club Group is seeking a prospective Lead Claim Support Assistant who willwork in accordance with established guidelines, assign claims electronically, recognize subrogation potential, and refer claims to their appropriate areas as indicated.
In this position, you will have the opportunity to :
- Use expert understanding of Claim concepts, processes, and systems to prepare reports, conduct audits, reassign claims, handle escalated issues and develop training.
- Serve as a resource for less experienced staff.
- Consult and provide recommendations to management regarding training needs, audit issues and opportunities for process improvements.
- Provide training on systems and processes for all levels of staff within assigned claims team.
- Provide side-by-side coaching as requested by the supervisor / manager.
- Create and update job aids and training material.
- Monitor changes in APD claim handling functions or functions related to area of responsibility to update training material and provide notice to the staff and management.
- Complete department monthly reporting and audits
- Handle all processes associated with mailbox management.
- Reassign claims files when sub-claims are added to current claims and / or when coverage is needed.
- Review EFT payment rejects and reissues payment or works in conjunction with the check issuer to determine next steps.
- Review invoices and issues payment when appropriate
- Act as the lead for one or more processes within the assigned business area holding higher level of responsibility than peers.
- Use knowledge of all functions to provide support and back up staff and management.
- May have oversight for the APD Inspection Assignment Dispatch process including customer contact and setting expectations for the remainder of the process, documenting all activity in the claim system.
With our powerful brand and the mentoring we offer, you will find that your position as a Lead Claim Support Assistant can lead to a rewarding career at our growing organization.
How you will benefit :
The ACG Lead Claim Support Assistant will earn a competitive salary of $23.00 - $26.00 an hour with an annual bonus potential based on performance.
We're looking for candidates who :
Preferred Qualifications :
Required Qualifications (these are the minimum requirements to qualify)
Education :
Experience :
Three years of experience in claim processing or claim handling to include :
Knowledge of :
Ability to :
Work Environment
This position will be required to report in office 1-2 days weekly as outlined by the management team. Candidates should be within a commutable distance to the ACG Administrative Office Building located at :
1 Auto Club Drive
Dearborn, Michigan 48126
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14 million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note :
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
Salary : $23 - $26
