What are the responsibilities and job description for the Concierge position at The Avaline at River Oaks?
The Concierge (CON) at Claiborne Senior Living, LLC will be responsible for delivering exceptional customer service to residents, guests, and staff members. This individual will serve as the face of the community and will assist with various tasks and requests to ensure a comfortable and enjoyable living experience for all. The CON will report directly to the Facility Manager and will work full-time, hourly at our healthcare facility in Memphis, TN.
Benefits for all employees include:
Double time on major holidays
free employee meals
up to 1000K employee referral bonus with no limit on how many you can refer
instant access to your pay in between paychecks
Benefits for full-time employees include:
Benefits for full-time employees include:
Medical, dental and vision
up to 3 weeks PTO in first year
Employer paid life insurance
Employee assistance program
LT & ST disability insurance
Critical Illness insurance
Accident insurance
Responsibilities:
- Provide excellent customer service to residents, guests, and staff members
- Greet and warmly welcome visitors and guide them to their destination
- Answer phone calls and direct them to the appropriate person or department
- Manage the facility’s front desk and maintain a clean and organized workspace
- Coordinate transportation services for residents as needed
- Assist with organizing and planning resident events and activities
- Handle resident inquiries, requests, and complaints in a timely and professional manner
- Maintain a working knowledge of the facility’s services, amenities, and policies
- Keep track of packages and deliveries for residents and staff members
- Maintain a friendly and welcoming atmosphere at all times
- Other duties as assigned by the Facility Manager
Requirements:
- High school diploma or equivalent
- Minimum of 1 year of customer service experience, preferred in a healthcare or hospitality setting
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office Suite and ability to learn new software systems
- Ability to multitask and prioritize tasks effectively
- Must be able to work weekends and holidays as needed
- Must have a friendly and positive attitude
EEOC Statement:
Claiborne Senior Living, LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to providing an inclusive and diverse workplace for all employees.
