Maintenance Supervisor

Brief Description: Maintenance is responsible for achieving the targeted resident retention objective by proactively managing all maintenance activities for the physical asset, including curb appeal, and delivering a superior customer experience.

Our expectations of you in this role:

1. Manage property and grounds upkeep and maintenance services.

• Ensure peak performance of mechanical, electrical, and plumbing components of apartment homes and common areas.
• Ensure condition of property grounds is clean, safe and cleared of any debris, trash or weather related matters. Report any suspicious activity immediately.
• Ensure preventative maintenance is completed and logged.
• Respond quickly to deficiencies found in preventative maintenance inspections.
• Turn apartments within set time limits.
• Ensure the maintenance, cleanliness and appearance of all pool and spa areas and equipment.
• Ensure that all storage areas, tools, and equipment are kept secure at all times.
• Perform final inspection of all maintenance department related work and execution of all work orders as assigned.
• Manage capital improvement and special projects and ensure completion in a timely and cost effective manner.

2. Deliver excellent customer service.

• Respond to all maintenance requests within 24 hours.
• Ensure effective and timely follow up with residents, vendors and property management team on all maintenance services provided.
• 24/7 coverage for on-call rotation at the community, if you are not on call, you are to be available in case of questions. There will be rotation for all maintenance employees.
• Respond to and rectify emergencies on the property.

3. Maintain a team of highly skilled, customer focused technicians (if applicable).

• Develop the team by providing ongoing skill building and learning opportunities
• Develop and implement preventative maintenance programs for all buildings, equipment and resident apartments, including the training of the staff on the operation of such program.

4. Operate within parameters of established maintenance budget.

• Develop and maintain relationships with vendors.
• Purchase stock and inventory supplies needed for daily operations at the most competitive pricing.
• Manage overtime.
• Minimize external contract work.
• Maximize and preserve life of equipment, parts and supplies through agile troubleshooting and regular preventative maintenance.
• Ability to purchase and pick-up required materials from local businesses as needed.

5. Adhere to all applicable building codes, county codes, safety standards and fair housing laws.

• Ensure team is knowledgeable of all county requirements, safety, fire and building codes.
• Stay current on risk management and OSHA, MSDS knowledge. Keep binders updated and current.
• Ensure annual building systems inspections are completed as required by the jurisdiction.

6. Establish and maintain a strong working partnership with Property Management, property team and ownership.

• Effectively communicate and document daily maintenance events with Property Manager.
• Complete and deliver quarterly property scorecard results to maintenance staff in conjunction with the Property Manager.
• Ensure maintenance team is courteous and professional at all times.
• Align goals of maintenance team with property goals.

Requirements:

• Ability to perform HVAC, electrical and plumbing repairs, drywall work, painting, caulking, basic carpentry, and appliance repairs.
• Must be responsible for taking calls for after hour’s emergency maintenance; including nights, weekends on a rotational basis.
• Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
• Great work ethic and professionalism.
• CPO certification is preferred.
• Ability to lift 75lbs, perform pushing, pulling and climbing activities.
• Valid Driver’s License
• Provide Own Tools
• Must be able to pass background and drug screen
• Reliable Phone to Communicate As Needed

Competencies:

• Treats people with respect
• Enthusiastic with the ability to motivate others
• Honest; Organized; Calm under pressure; Strong work ethic; Attention to detail; Strong listening, written and verbal communication skills; Team player; Efficient and Effective; Flexible and Adaptable; Proactive.

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising Experience: 1 year (Preferred)
• Maintenance: 1 year (Preferred)

License/Certification:

• Driver's License (Required)
• HVAC Certification (Preferred)

Work Location: In person