What are the responsibilities and job description for the The Wildbirch Hotel - Front Desk Agent position at The Aviator Hotel Anchorage?
Position Overview :
At The Wildbirch Hotel, our Front Desk Agents serve as the welcoming face of our unique boutique property. They are responsible for greeting guests, facilitating check-ins, and ensuring each guest enjoys an exceptional stay in Anchorage. The role requires handling reservations, guest inquiries, and managing check-outs in an efficient, warm, and professional manner.
Key Responsibilities :
- Greet and check in guests while ensuring all guest information is accurate in the system.
- Assist guests in making and modifying reservations, including walk-ins and same-day bookings.
- Share in-depth knowledge of the hotel, its amenities, room layouts, and the surrounding Anchorage area, including notable events and activities.
- Process guest payments, manage check-outs, and settle any outstanding accounts.
- Handle guest inquiries, complaints, and requests, aiming to resolve any issues promptly to ensure guest satisfaction.
- Maintain the Front Desk area as a hub of guest interaction, keeping it organized and supplied.
- Work with other departments to coordinate guest needs, including room availability, housekeeping requests, and special accommodations.
- Communicate daily with the Front Office Manager to review guest services, priorities, and any additional tasks or special projects.
- Engage guests with personalized recommendations, including dining options at the hotel's onsite restaurant, brewery, and café.
- Contribute to the warm, inviting atmosphere by managing the lobby's communal space, which features a fireplace, and local art.
Requirements :
Physical & Availability Requirements :
Why Work at The Wildbirch Hotel?
As Anchorage's first boutique hotel, The Wildbirch Hotel offers a dynamic, local-first environment where team members are encouraged to share their passion for Alaska. Be part of the first team welcoming guests to the hotel and helping to shape the guest experience in a setting that celebrates the adventure, charm, and rugged beauty of the state.
