Operations Supervisor

LG H&H Americas is a division of LG H&H, the #1 company in beauty and personal care in Korea. Since creating Korea’s first ever cosmetic products over 75 years ago, LG H&H has become an industry leader in Asia, before expanding our business by merging with The Avon Company to introduce and grow our robust brand portfolio in the US and Canada.

As an Operation Supervisor you will be responsible for the accurate, timely, and efficient processing of Ambassador and Customer orders. The Operations Supervisors are accountable for all areas of the distribution center including receiving, inspection, warehousing, replenishment, picking, packing, and shipping. You will be responsible for achieving key process and operational cost improvements in accordance with established company policies and procedures. You will make data-driven decisions and will foster a team environment and promote an environment of One Team One Avon.

MAJOR DUTIES AND RESPONSIBILITIES:

• Supervises up to 80 Team Members, both Avon and Agency
• Develops Team Members, mentoring, and providing career coaching; motivating your staff, individually and as a group; understanding and supporting diversity and creating an effective team
• Differentiates performance. Coaches, trains, and mentors staff to continuously improve the effectiveness of the workforce. Utilizes recognition and performance management to reinforce and affect behavior
• Monitors and tracks labor productivity and key performance indicators. Improves performance versus prior year and plan objectives
• Achieves continual process improvement. Focus on accuracy, expense management, order processing schedule, throughput / flow management, Ambassador value proposition, and maintains quality statistics for historical reporting
• Eliminates non-value-added activities and inefficiencies. Competent in decision making, risk management, and cost analysis
• Demonstrates strong judgement skills
• Accountable for the financials of their assigned department
• Writes and administers Mid-Year and Annual Team Member performance evaluations. Conducts regular career development and performance conversations
• Promotes safety leadership. Protects the health and welfare of Team Members
• Participates/Leads branch engagement activities
• Performs other duties as assigned

BASIC QUALIFICATIONS:

• Bachelor's degree preferred
• Team Members are expected to continually expand on their personal operational and supply chain knowledge via internal core skills training, professional affiliations, workshops and industry forums
• One to three years of related supply chain operations experience or equivalent internship experience
• One to three years supervisor experience or equivalent internship experience
• Thorough understanding of policies and procedures relative to customer service
• Experience with process improvement and driving change
• Advanced computer skills, including Word, Excel, and PowerPoint. Ability to design analytical tools, project plans and process diagrams
• Exceptional ability to analyze, forecast and make well-supported recommendations
• Prioritizes customer satisfaction. Displays a sense of urgency when responding to Ambassador concerns
• Promotes teamwork and works effectively within diverse teams
• Acquires knowledge of functional operations
• Works at a fast pace in a rapidly changing business environment
• Experience in communicating and addressing issues to senior management
• Career development and operational understanding will require Supervisors to move laterally between multiple distribution supply chain positions

PHYSICAL DEMANDS:

• Demonstrates job responsibilities and techniques to direct reports.
• Limited team lifting up to 80lbs.
• Frequent standing and walking.
• Ability to work long hours and some weekends.
• Extensive “hands-on” floor presence.

BENEFITS:

• Comprehensive benefits plan including medical, dental and vision.
• 401K with match.
• Life Insurance/Accidental Death and Dismemberment Coverage.
• Paid time off.
• Climate controlled facility.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills.

Avon is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.