Job Description
Job Description
Employee standards : To ensure high levels of hospitality every time you are in contact with guests. To be attentive to guest needs at all times. To be responsible for assisting during services, including but not limited to, the initial guest experience, clearly and efficiently communicating with all guests and staff. Additionally to also ensure guest service meets company standards with customer satisfaction maintained at all times. Interacts with the restaurant guests, fellow staff members, and supervisors in a polite, courteous and hospitable manner to ensure an exemplary dining experience.
Reports to : Primarily to Front of the House operations management with an equal standard of respect and professionalism to the BOH management team (chefs).
FSLA Status : Hourly Non-Exempt
Compensation : Beverly Hills Minimum wage % of the Tip Pool
PRIMARY ESSENTIAL FUNCTIONS :
- Provides professional and exceptional service
- Responsible for maintaining professionalism and kindness when interacting with guests and staff
- Conduct themselves in a manner that is both presentable and professional at all times
- Maintains consistent and clear communication with all
- Greet customers upon their departure
- Must be on-site with absolutely no possibility of remote work
- Provide prompt, professional, friendly, and personalized service to our guests.
- Provides help and support to all colleagues.
- Performs and completes all side work as described.
- Respond to guests’ questions and their needs.
- Work as a team.
- Communicate to FOH and BOH support staff including managers, servers and chef.
- Learn and teach fellow colleagues.
- Ensures the working area has a high standard of cleanliness and follows health code requirements.
- Properly set-up station and side stations including :
Square-off seats, tables, make sure all tables and chairs / banquettes are clean and free of debris
Help servers set tables / buffets exact to managers ordersWipe down chairs and table basesStock side stations with appropriate materialsPerform opening side work as described for specific sectionsAttend and participate in daily pre-shift meetings.Always smiles and greets guests warmly and genuinely.Properly executes all event formats (reception, buffet, seated dinner, stations, etc.)Reports any incidents of theft, vandalism, or violations of the house rules or breaches of security orsafety regulations.Reports all breakages or damaged equipment immediately to management.Provide professional and exceptional guest service.Clear empty glasses, dirty plates, used silverwareClean and wipe tabletop and keep free of debris and foodSweeps and wipes spills from the venue floorHelp set table for next courseClear and reset tables after guests have leftPerform shift opening and closing side work as described.Delivers food and beverages to tables.Clears and resets tables.Carries out closing procedures and side work.Complies with all occupational, health, and safety standards.WORKING CONDITIONS :
Overtime when or as needed approved or directed by managementProlonged periods of standing, bending, sitting, kneelingWorking in an indoor / outdoor location (subject to weather changes& varying temperatures)Lifting equipment up to 50 pounds (when necessary)Constantly position self to maintain any equipment or tools necessary to the positionOccasionally ascends / descends a ladder or stool to move or transfer equipment needed for the positionConstantly works in indoor or outdoor weather condition / temperaturesMove, Transport, position, put, and or remove equipment up to 50 pounds (when necessary)Work in all or some different spaces of the restaurant depending on service (mainly in the open dining area, offices, storage, kitchen, back or exterior of the restaurant)The ability to converse, discern, convey and express professionally when exchanging information or directing staff / peers in a professional work setting.The ability to observe detailsADDITIONAL REQUIRED FUNCTIONS :
Portrays a positive and professional attitude.Always smiles and greets guests warmly and genuinely.Works as part of a team.Executes closing procedures and side work.Attends and participates in daily pre-shift meetings.Experience / Skills :
At least 2 years of server experience in a high-volume establishment.Strong guest service skillsStrong communication in personAbility to handle multiple tasks and prioritize workload in a deadline-driven manner while working in a demanding environmentPerks :
Forming part of our team The Avra Group a fast-growing company succeeding in the world of luxurious fine dining.Healthcare benefits, and retirement plan.Complimentary meals during shiftsOffer growth possibilities to their hardworking team membersAvra BH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
