What are the responsibilities and job description for the PARTS MANAGER position at The Bailey Company?
Job Description :
- Manage day-to-day performance of parts employees. Ensure they follow work schedules and adhere to company policy.
- Hire, train, motivate, and monitor the performance of parts department staff.
- Create safe, positive, collaborative work environment for employees
- Oversee parts payment collection and billing.
- Act as parts representative to walk-in customers.
- Assist parts personnel with locating parts if necessary when they dealership is out of stock.
- Supervise stock order procedures.
- Ensure that a balanced inventory is maintained.
- Ensure that the computer system and prices are kept up to date.
- Enforce safety requirements.
- Forecast goals and objectives for the parts department.
- Keep abreast of parts and service bulletins.
- Accountability for department's financial performance and statements, customer service, and interactions with other departments.
- Perform mid-year and annual performance evaluation reviews for parts employees.
- Assist with inventory control.
- Work with dispatchers to transfer parts stock between branches.
- Take phone orders from customers.
- Hours : Monday - Friday, 8 : 00am - 4 : 30pm
- Uniform is required and provided by company
Requirements
Qualifications :
i.e. Willingness and ability to work with new computer programs
Ability to interact with customers in person and over the telephone
Willingness to observe proper phone etiquette / manners
