Area Vice President, Property Management

Job Description

Job Description

Description : Position Summary :

The Area Vice President will oversee the operational success of a portfolio of properties within their assigned region, focusing on customer experience, resident satisfaction, and occupancy growth. Working closely with Regional Managers, this leader will set and execute strategies to optimize leasing, streamline operations, and consistently deliver exceptional living environments. The Area Vice President will provide leadership in customer experience, sales expertise, market analysis, and strategic marketing efforts. This role requires a strong customer-first mindset, robust communication skills, and a proactive approach to anticipating the needs of both our residents and business partners while Creating Exceptional Living Environments.

Essential Duties and Responsibilities :

• Oversee all aspects of property operations within the region, ensuring occupancy rates and resident satisfaction meet or exceed targets. Develop and implement effective leasing strategies to optimize property performance. Provide comprehensive leasing training and ongoing development programs for leasing team to mentor and coach leasing specialists to improve their sales techniques and customer service skills.
• Help maximize income and minimize expenses by implementing strategic solutions to improve operational efficiency and profitability.
• Accountable for the overall portfolio performance by analyzing marketing, pricing, and financial strategies, as well as evaluating maintenance and project-related expenditures.
• Conducts Monthly property visits to assess operations, engage with teams, and ensure best practices are in place.
• Lead quarterly Regional Manager (RM) meetings to align strategies, share best practices, and address challenges.
• Host market Community Manager meetings to ensure onsite teams are aligned with company goals
• Provide bi-annual training sessions with Regional Managers to enhance leasing skills, customer service, and sales techniques.
• Participate in weekly client operations calls to review performance, discuss concerns, and strategize improvements.
• Mentor and develop their team, build bench strength, and create clear and measurable goals that drive property and employee success.
• Lead bi-monthly pricing calls to evaluate rent strategies and market trends.
• Conduct monthly marketing review to assess campaign effectiveness and make necessary adjustments.
• Attend financial calls to analyze financial reports and strategize for continued growth.
• Conduct Performance reviews to assess team effectiveness and implement necessary improvements.
• Oversee monthly capital calls to review property improvements, expenditures, and budget allocation.
• Maintain and strengthen client relationships by regularly meeting with owners, providing updates on property performance, and responding promptly to any inquiries.

Organizational Responsibilities :

Work Hours (may vary by state or location) :

The Area Vice President must be able to perform the essential job functions unaccompanied.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience :

Employment history that demonstrates a proven track record of successful lease-ups and high occupancy rates with strong leadership and team development skills. The Area Vice President must have excellent communication, interpersonal, and customer service skills. This individual will be highly motivated, energetic and enthusiastic. Incumbent must possess a high school diploma or GED equivalent and a minimum of 7-10 years of experience in the multifamily industry, with at least 3-5 years in a regional role.

Language Ability :

Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell, and explain apartment features, and answer questions about the property’s operation.

Math Ability :

Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages to complete financial records, budgets, and other fiscal reporting information.

Reasoning Ability :

Demonstrated understanding of property operations and of lease terms and lease enforcement, including collections. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills :

Demonstrated proficiency in internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents. Strong proficiency in using property management software (preferably Yardi and / or One Site).

Certificates and Licenses :

Current valid driver’s license is required.

Supervisory Responsibilities :

The Area Vice President will directly supervise Regional Managers and other property management leaders.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbents work in an office environment, but also have frequent exposure to outside elements where temperature, weather, odors, and / or landscape may be unpleasant and / or hazardous.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle or feel objects, talk, and hear. The employee is frequently required to stand, walk, reach with hands and arms, climb, stoop, and squat. The employee is intermittently required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities. Must be able to operate golf carts at properties with golf carts, walk extended distances and navigate stairs to multiple levels daily.

Area Vice President must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Routine, local travel may be required to make bank deposits, attend training classes, or other situations necessary for the accomplishment of some or all the daily responsibilities of this position.

Understanding of Job Essentials :

The Bainbridge Companies is a drug-free, harassment-free workplace. All candidates must pass a drug screen and an extensive background check. Bainbridge is an equal opportunity employer and does not tolerate harassment, discrimination, or retaliation.

I understand that all pre-employment screening activities are conducted in compliance with federal and state employment laws. Background checks are completed during the post-offer stage of the employment process in compliance with the Fair Credit Reporting Act requirements.

I also fully understand the content of this job description, have had the opportunity to ask questions regarding this job description, and have had the job duties and responsibilities, requisites, and physical demands and working conditions explained to me. I can perform the essential functions of this job with or without reasonable accommodation. If I need accommodation, I will ask the hiring manager for it.

Requirements :