What are the responsibilities and job description for the Shift Supervisor position at The Baked Bear?
Job Title: Shift Supervisor
Summary:
Leading by example, shift supervisors will train, oversee and perform duties of team members. Provides exceptional customer service to all customers by receiving and preparing customer orders in an efficient manner by performing the following duties.
Duties and Responsibilities: (Other duties may be assigned.)
- Open and close the shop based on The Baked Bear operations guidelines.
- Close down the register at the end of the night and balance drawer.
- Greets customers in a courteous manner as they enter the store
- Applies knowledge of the Baked Bear products and assists customers through the ordering process
- Takes orders and prepares menu items promptly and in accordance with customer requests.
- Applies knowledge of food handling requirements
- Operates the POS system and cash register properly with each transaction
- Bakes cookies according to store procedures
- Responsible for keeping the counters and surrounding areas clean using proper cleaning procedures
- Adheres to all company policies in a professional and timely manner
- Possess a food handlers card or attend an in-house food handlers class and pass the test
- Open and close the store.
- Close down the register and balance drawer.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty in an exemplary fashion. You must be professional, punctual, and demonstrate exceptional customer service and multi-tasking skills. You must be comfortable delegating and willing to take on additional responsibly.
