Demo

PM Lobby Attendant

The Ballantyne, A Luxury Collection Hotel
Charlotte, NC Full Time
POSTED ON 4/2/2025
AVAILABLE BEFORE 5/20/2025

Job Summary

Cleans hotel guest public areas, offices public restrooms and/ or other assigned areas in a timely and organized manner to ensure guest satisfaction. Open position for PM Position

Job Duties

  • Reports any area unable to be serviced within appropriate time standards to supervisor.
  • Reports needed repairs of unsafe conditions to supervisor.
  • Responds to requests from guests, supervisors, or management in a timely and efficient manner.
  • Maintains linen cart and supplies neat and organized to department standards.
  • Maintains security of equipment, keys and supplies issued each day.
  • Reports lost and found articles to Fire, Life & Safety.
  • Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
  • Always provides a professional image through appearance and dress.
  • Follows company policies and procedures.
  • Cleans and services assigned public rest rooms, dust, vacuum in a timely and organized manner according to procedures and standards.

Note: May be assigned additional duties by supervisor or manager

Education and Experience

  • Previous housekeeping experience preferred but not required
  • Basic reading, writing and math skills, is preferred

Skills and Abilities

  • Customer service oriented
  • Time management and organizational skills
  • Ability to pay close attention to detail
  • Able to work overtime
  • Able to work in a fast paced, stressful environment
  • Able to work with common household chemicals
  • Ability to work a flexible schedule, including evenings, weekends, and holidays

Physical Requirements

  • Ability to walk and stand for extended periods, kneel, reach, talk, hear, see, bend, twist, kneel, crouch, stoop, climb, grasp and perform repetitive motions.
  • Ability to push, pull, lift, carry or otherwise move up to 75 lbs.

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