What are the responsibilities and job description for the Front Desk Supervisor position at The Ballantyne?
Job Description :
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Supervisor. As a Front Desk Supervisor, you will be responsible for overseeing the operations and activities at the front desk of our company.
Responsibilities :
- Supervise and lead a team of front desk staff, including hiring, training, scheduling, and performance management.
- Ensure smooth and efficient front desk operations, including check-in, check-out, guest services, and telephone etiquette.
- Handle guest inquiries, requests, and complaints in a professional and timely manner, ensuring customer satisfaction.
- Maintain a clean and organized front desk area, ensuring a welcoming and professional environment for guests.
- Assist with guest reservations, room assignments, and special requests, ensuring accuracy and attention to detail.
- Coordinate with other departments to ensure seamless communication and guest satisfaction.
- Monitor and maintain the inventory of office supplies and guest amenities, placing orders as needed.
- Handle cash transactions, including processing payments, issuing receipts, and maintaining accurate records.
- Assist in the development and implementation of front desk procedures and policies.
- Stay up-to-date with industry trends and best practices in front desk operations and customer service.
Requirements :
Benefits :
EEO and ADA Statements
The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Discover Naples Grande Beach Resort
A Luxury Choice Among Hotels in Naples, Florida
A warm, effortless level of hospitality greets you at Naples Grande Beach Resort. This inviting beach property sets the standard for treating guests and families to endless activities, incredible nearby sights and an unmatched level of service and attention. Rediscover this unique luxury resort in Naples, Florida and indulge in a truly special getaway.
Our hotel received the TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to all guests at our resort in Naples, Florida. Discover for yourself what makes Naples Grande a standout among hotels in Naples, Florida.
Applicants who are fortunate enough to be selected for hire are eligible for benefits as follows :
Full Time Hires : Eligible for medical / dental / life benefits on the first day of the month following 30 days of employment. Other benefits include Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).
Part Time Hires : Eligible for Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).
On Call / Seasonal / Interns : Eligible for 401(k) and discounted Resort Stays at other Northwood properties.
Formerly known as the Registry Resort and the Waldorf Astoria Naples, The hotel has enjoyed over 28 years of success in this community and we look for new teammates to help continue that tradition. Our current ownership, Northwood Hospitality LLC, has invested millions in a complete transformation of the rooms and dining options.
Northwood Hospitality LLC owns and operates nine properties throughout the world, including the Naples Grande Beach Resort in beautiful southwest Florida, the New York Palace Hotel in Manhattan, the London West Hollywood in Hollywood, CA, the Marker, Parrot Key and Tranquility Bay in Key West and Cheeca Lodge in Islamorada. The company was incorporated in 2010 and is based in New York, New York under parent company Northwood Investors, LLC.
The Naples Grande Beach Resort reviews applications in the order in which they are received, per position, without regard to the applicant's age, race, ethnic background or religious preferences. Applicants selected for further consideration will be contacted by the hiring team by phone or email. All other applications will be closed for further review.
