What are the responsibilities and job description for the In Room Dining Server position at The Ballantyne?
JOB SUMMARY : Responsible for set-up, deliver and retrieve all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction.
JOB DUTIES :
- Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by The Ballantyne Hotel standards.
- Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
- Set-up and deliver all VIP amenities
- Service all hospitality suites in accordance with BEO and established policy and procedures.
- Complete all shift side work as outlined in the hotel's operating policies and procedures.
- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor.
- Perform all cash handling responsibilities in accordance with The Ballantyne Hotel policies and procedures.
- Maintain all inventories of needed supplies.
- Answer the telephone and take all customer orders in accordance with operating policies and procedures.
- MUST be able to work a flexible shift that includes : Nights and Weekends. Plus work Holidays as well, if needed.
Note : May be assigned other duties by supervisor or management
EDUCATION AND EXPERIENCE :
SKILLS & ABILITIES :
PHYSICAL REQUIREMENTS :
The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner.
