What are the responsibilities and job description for the Vice President, Client Service I position at The Bank of New York Mellon Corporation?
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000 employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Vice President, Client Service to join our Archer team. This role is located in Berwyn, PA- Hybrid.
In this role, you’ll make an impact in the following ways:
Understand customer needs, business drivers and service requirements
Act as a client liaison for Archer Ops and Integration inquiries
Develop strong relationships with client contacts and deliver best in breed client experience
Ability to articulate best practices and advise on Archer platform/training
Develop Archer platform and workflow expertise quickly and efficiently respond to client inquiries
Participate/drive regular client checkpoints with project and status updates
Participate in new products/service implementation projects
Act as a mentor for less tenured staff – coordinate training sessions as required
Support business development efforts with demos and interactive training sessions
Expected travel approximately 10%
To be successful in this role, we’re seeking the following:
Bachelor's degree or the equivalent combination of education and experience is required
7 years’ experience in a related capacity; prior Archer experience a plus
Advanced skills in Microsoft Office, particularly Excel
Understanding of financial markets and various asset classes
Motivated, self-starter with a polished, professional and hospitable demeanor
Ability to connect with clients
Superior verbal and written communication skills
Detail-oriented with strong analytical ability and technical aptitude
Ability to prioritize and manage multiple tasks
A team player, who can also effectively operate independently as the situation dictates
At BNY, our culture speaks for itself. Here’s a few of our awards:
· America’s Most Innovative Companies, Fortune, 2024
· World’s Most Admired Companies, Fortune 2024
· Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 · Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
· “Most Just Companies”, Just Capital and CNBC, 2024
· Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
· Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
