Relationship Banker I

Job description

Job Purpose:

This position will be responsible for providing excellent service to our customers in accordance with The Bank of Southside Virginia policies and procedures. Will have the ability to open deposit accounts, process transactions, provide bank products and services, assist customers with maintenance request, and resolve customer service issues. Will be responsible for uncovering additional customer needs and referring them to the appropriate business partner. This position will serve a vital role in helping the branch obtain goals, while providing industry leading customer service.

Job Duties:

• Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Initiate conversations to uncover customer needs, referring customers to appropriate business partners.
• Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for errors that are more difficult.
• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability.
• Follow operational standards regarding security, risk management, and compliance.
• Consistently completes required training for all bank and branch policies and procedures.
• Maintain a well develop working knowledge of the complete line of products and services offered.
• Must have the ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources.

Education, Experience and Job Skills:

• High School Diploma or GED; one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to work in a fast paced environment with a high degree of accuracy and close attention to detail
• Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel)
• Excellent verbal and written communication skills.
• Positive and professional attitude
• Proven team player

Basic Qualifications:

• Trustworthy and confidential behavior is essential in this role
• Cash handling experience
• Superior customer service skills

Equal Opportunity Employer

Job Type: Full-time

Salary: $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday

Education:

• High school or equivalent

Work Location: Wakefield

Job Type: Full-time

Schedule:

• 8 hour shift

Work Location: In person

Salary : $15