What are the responsibilities and job description for the Sales Client Concierge position at The Bark Shoppe?
Summary and Corporate Profile:
The Bark Shoppe (TBS) is a fast-growing pet care company, and we're looking for a passionate individual to join our team as a Sales Client Concierge. We are hiring at our location in Harlem, NY.
At The Bark Shoppe, our guiding principle is “Your Pet. Our Priority.” We are dedicated to our customers, their pets, our staff, and our community. Our products and services are crafted with the expertise of leading pet care professionals. As a woman-owned business, we are deeply committed to diversity and inclusion in the workplace. Join our growing team that values differences, celebrates innovation, and welcomes everyone!
We believe in you, and we are here to support you every step of the way. Working here is a vibe—and all are welcome. At The Bark Shoppe, anything is pawssible.
A Day In The Life:
As a Sales Client Concierge, you will be the first point of contact for our clients, ensuring a seamless experience from booking to checkout. Your role is key in driving sales, managing appointments, and creating a welcoming atmosphere for both pets and their owners.
Key Responsibilities:
- Drive Sales: Book and rebook appointments, promote services, and sell packages to maximize client retention.
- Client Experience: Check clients in and out with professionalism and warmth, ensuring they feel valued and informed.
- Appointment Management: Maintain an organized schedule to optimize daily operations and minimize gaps.
- Upselling & Recommendations: Educate clients on services, memberships, and retail products to enhance their pet’s care.
- Organization & Accuracy: Ensure all appointments, notes, and client details are recorded correctly in our system.
Experience and Education Requirements:
- A minimum of 1 years sales experience.
- Reliable, punctual, and dependable.
- Exceptional customer service experience.
- Ability to work a flexible schedule, including early mornings, holidays, and weekends.
- Proven ability to multi-task on client, pet, and safety needs in a fast-paced team environment.
Highly Preferred Skills:
- Boulevard and Shopify platforms experience.
- Animal care/handling experience.
- Front desk or concierge experience.
- Bilingual (Spanish).
Knowledge, Skills, and Abilities:
- Customer-Focused: You love engaging with people and providing top-tier service.
- Sales-Driven: You have experience in sales and enjoy helping clients choose the best services for their pets.
- Organized & Detail-Oriented: You thrive in fast-paced environments and keep schedules running smoothly.
- Pet-Loving Professional: You’re comfortable around animals and passionate about their well-being.
- Tech-Savvy: You can navigate booking systems and POS software with ease.
Benefits:
- Perks of Joining The Bark Shoppe:
- Competitive hourly pay commission opportunities
- Growth potential in a thriving pet care business
- A fun, pet-friendly work environment
- Employee discounts on grooming and retail
