Customer Experience Coordinator

Job Description:

At The Barkantile, we’re not just a store—we’re a paw-some destination where dogs and their people come together to fetch some fun, discover tail-wagging treasures, and create memories that’ll last a lifetime!

We’re on the hunt for an energetic and dog-loving Customer Experience Coordinator to help bring our barktastic mission to life! As a key part of our pack, you’ll create an unforgettable experience for every two-legged and four-legged customer, help boost sales with your pawsitive attitude, handle cashier duties like a pro, and pack up online orders with love (and maybe a treat or two)!

Key Responsibilities:

Create an Unforgettable Experience:

• Be the top dog of customer service, making sure every pup and human feels like part of the Barkantile family!
• Greet dogs and their owners with enthusiasm and ensure all dogs are offered fresh water, a treat, and a welcoming atmosphere.
• Curate special in-store moments for customers and their pets, including interactive product displays and engaging with customers on how products enhance their dog’s life.
• Help dog owners sniff out the perfect products, from squeaky toys to cozy home décor.

Sales and Promotion:

• Promote and encourage sales through product knowledge and customer engagement.
• Recommend items based on customer needs and create excitement around seasonal or featured products.
• Build strong paws-itive relationships with customers and ensure they leave with a smile (and a new toy for their dog, of course!).

Cashier and Checkout:

• Be the purr-fect cashier, handling transactions with speed, accuracy, and lots of doggone friendliness.
• Handle cash, credit, and digital transactions in an efficient manner.
• Ensure that each customer’s checkout experience is smooth and enjoyable, with attention to detail on receipts, packaging, and loyalty rewards.

Shipping Online Orders:

• Process and pack online orders with care and attention to detail.
• Ensure that all items are carefully wrapped and packaged to prevent damage during shipping.
• Monitor online order inventory to ensure items are in stock and assist in updating the website as needed.

Inventory Management:

• Help keep our store organized, making sure everything is bark-tastically displayed and priced accurately.
• Keep an eye on stock levels and help reorder your favorite products (because who doesn’t love a good toy restock?).
• Collaborate with the team to keep our shelves looking paw-some and ensure customers can easily sniff out what they need.

Ideal Candidate:

• A dog lover with a passion for home décor and unique pet products.
• Creative, outgoing, and able to connect with both people and dogs.
• Previous experience in retail, cashier duties, or shipping/fulfillment is a plus but not required.
• Highly organized and self-motivated with the ability to juggle multiple tasks at once.
• Comfortable with technology, point-of-sale systems, and shipping software.
• Can keep up with the pup-paced and fun environment of our store.

Why Join Us?

At The Barkantile, we’re all about spreading joy to dogs and their people. If you love making pups’ tails wag and helping create an experience that’s barktacular, this is the job for you! Join our pack and be part of a growing community of dog lovers helping shape the way we connect pets and their humans to quality products and experiences.

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 24 – 32 per week

Shift:

• Day shift
• Evening shift

Work Location: In person

Salary : $15 - $18