What are the responsibilities and job description for the Lead Server position at The Basalyga Group - Hospitality Division, A'tera 519?
About us
We are professional, agile, supportive and our goal is to provide an exceptional workplace which supports great family values and a strong team environment..
Our work environment includes:
- Modern office setting
- Food provided
- On-the-job training
- Growth opportunities
- Lively atmosphere
- Safe work environment
HIring for the Olde Brook Inn
Responsibilities:
- Greet and welcome guests as they arrive at the restaurant
- Escort guests to their tables and provide them with menus
- Take reservations and manage the waitlist
- Answer phone calls and assist with inquiries or reservations
- Ensure a clean and organized host/host station
- Collaborate with servers and kitchen staff to ensure smooth operations
- Provide excellent customer service and address any guest concerns or complaints
Experience:
- Previous experience in a customer service role, preferably in the hospitality industry
- Familiarity with Heartland POS or similar restaurant point-of-sale systems is a plus
- Knowledge of computerized reservations platform
- Strong communication skills and phone etiquette
- Ability to multitask and work in a fast-paced environment
- Positive attitude and a friendly demeanor
As a host, you will play a crucial role in creating a welcoming atmosphere for our guests. Your excellent customer service skills and attention to detail will contribute to the overall success of our restaurant. Join our team and be part of an exciting dining experience!
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 32 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Physical Setting:
- Casual dining restaurant
Shift:
- 8 hour shift
- Day shift
- Evening shift
Ability to Relocate:
- Scranton, PA 18503: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18