What are the responsibilities and job description for the Customer Relations Coordinator position at The Beaufort Bonnet Company LLC?
The Beaufort Bonnet Company's mission is to make people happy. Although we have grown significantly throughout the years, our company culture still exudes small business charm.
We offer competitive benefits packages which may include generous vacation policy, health and wellness coverage, 401k with company match, discounted stock purchasing, options for education reimbursement, and amazing product discounts! We value work-life balance and offer a flexible corporate office environment.
The Customer Relations Coordinator acts as the customer facing voice of The Beaufort Bonnet Company. Interacts with customers to provide timely responses to inquiries regarding product and orders. Supports the eCommerce inventory and returns processes. Provides analytical insights to leadership in order to drive eCommerce sales.
- Receive and respond to customer service inquiries via phone and email
- Update turnaround times on website
- Monitor daily online sales and provide analytically driven solutions to ensure web meets daily goals (i.e. daily promotions, social media posting, etc.)
- Be aware of inventory levels on the website and communicate ideas for moving inventory
- Manage all returns / exchanges
- Create incoming receipts for items to be put back in stock
- Create promo codes
- Assist with social media efforts and help execute promotions and special projects
- Act as a liaison between TBBC and social media influencers
- Manage web orders for specific custom items
You will love this job if you...
Who we would like to meet :
What happens next?
If you are interested in this opportunity please apply! You will receive an email confirming we received your application. We will review your application as soon as possible. You can update your resume or information at any time by accessing your candidate profile.
This Company is an equal opportunity employer and does not discriminate against qualified applicants based on based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or contact us at HRRecruitingandonboarding@oxfordinc.com or 1-888-725-1899.
U.S. EEOC : Know Your Rights
The Beaufort Bonnet Company participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.
Please click here to review our Applicant Privacy Policy.
