Front Desk Receptionist

Front Desk Expectations & Responsibilities
Med Spa & Salon

Position Overview:
As the first and last point of contact for our clients, the front desk team plays a key role in delivering a welcoming, professional, and seamless experience. You are the face of our brand and set the tone for every visit.

Client Experience:

• Greet clients warmly and check them in for their appointments
• Ensure a smooth and positive client flow from check-in to check-out
• Answer phones and respond to inquiries with professionalism and a friendly tone
• Assist with scheduling, rescheduling, and confirming appointments
• Educate clients on available treatments, promotions, and retail products

Administrative Duties:

• Maintain accurate and up-to-date client records in our booking system (Vagaro and Aesthetic Record)
• Process payments and handle daily cash reconciliation
• Manage daily appointment logs and communicate updates to providers
• Keep front desk and reception area clean, organized, and stocked with necessary forms and supplies

Support Tasks:

• Handle laundry for both the med spa and salon, ensuring clean towels and linens are always available
• Restock treatment rooms and salon stations as needed
• Help maintain a clean and welcoming environment throughout the facility

Communication & Teamwork:

• Communicate clearly with aestheticians, nurses, and stylists to ensure scheduling accuracy
• Support providers by preparing charts and noting any client requests or concerns
• Relay important messages and updates between team members as needed

Expectations:

• Professional Appearance & Demeanor: You represent the brand—professional attire (Black scrubs), excellent hygiene, and a warm personality are essential.
• Reliability & Punctuality: Consistency is key. We depend on you to be on time and dependable.
• Multi-tasking & Organization: You’ll often juggle phone calls, client check-ins, laundry, and administrative tasks—being organized and calm under pressure is important.
• Discretion: You’ll handle sensitive client information and need to maintain confidentiality at all times.
• Sales Support: While not a hard sales role, you should feel comfortable recommending products, gift cards, and services when appropriate.

Skills

• Previous experience as a clerk or medical receptionist is preferred but not mandatory.
• Strong administrative skills with proficiency in office management practices.
• Excellent typing skills with attention to detail for data entry tasks.
• Proficient in computer literacy with the ability to quickly learn new software applications.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Effective communication skills, both verbal and written, to interact professionally with clients and team members.
• Familiarity with calendar management tools is a plus.

Join us as a Front Desk Receptionist and contribute to the smooth operation of our office while providing exceptional service to our clients!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Schedule:

• 8 hour shift

Work Location: In person

Salary : $18 - $20