What are the responsibilities and job description for the Night Auditor - The Ben, Autograph Collection position at The Ben Hotel?
The day-to-day*:
- Welcome and/or acknowledge each guest with a warm smile, maintained eye-contact, and a friendly, appropriate greeting;
- Effectively closing out the hotel’s business day based on company’s standards;
- Respond to guest complaints, requests, and emergencies in a timely and efficient manner;
- Ensure wake-up calls are appropriately entered and processed;
- Be constantly alert and vigilant to suspicious behaviors and situations;
- Supply guests/residents with accurate information about the property, its amenities, services, hours of operation, local area attractions;
- Maintain an organized, well-stocked workstation and always ensure that the incoming shift is set up for success.
Supervisory Responsibilities: n/a
Needed to be successful in this position:
- Excellent computing and math skills;
- Strong verbal and written communication skills;
- The ultimate team-player!
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Though prior experience is preferred, it is not necessary.
LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear.
At each turn, Concord prides itself on five cornerstones: Quality, Integrity, Community, Profitability and #Fun. The associates of Concord believe in a strong culture with focus on Health and Wellness, Sustainability, and Work/Life Balance:
Our Benefits (apply to Full-time Associates ONLY)
- Competitive Pay
- Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
- Group Life Insurance equal to your annual salary
- 401(k) Retirement Program with company contribution – FREE MONEY!
- Discounted hotel room night program (Concord, & Marriott)
- Verizon Wireless discount – save up to 18% off your billing a month with our partnership with Verizon
Concord Hospitality earned the recognition of Great Place to Work® as well as recent acknowledgement of Great Places to Work for millennials, and for women!
Proud to be an EEO employer M/F/D/V and maintain a drug-free work environment.
* Management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- Holidays
- Overnight shift
- Weekends as needed
Experience:
- Night Auditor: 1 year (Required)
Work Location: In person
Salary : $19
