Help Desk Support Specialist

We put the unity in "opportunity."

Opportunity Snapshot:

• Compensation: $34-39/hour DOE
• Location: Quintana, TX
• Assignment Duration: 12 months
• Work Schedule: M-F / 40
• Benefits: Comprehensive insurance with 401(k), PTO and holidays

Qualifications:

• Minimum 2-year degree
• 3 years of computer service, customer support, and Enterprise support experience within the Oil & Gas industry
• Experience in Help Desk Systems Administration; experience within a plant-site environment
• Experience with network and telecommunication systems in a large enterprise environment; experience in Active Directory, Windows Networking, and Windows operating systems
• Experience in Large Scale System Software Deployment; experience in Systems Imaging and Windows Sysprep
• Sound knowledge in TCP/IP and Microsoft Domain model; knowledge of Microsoft Office technologies. Working knowledge of DNS; knowledge of RSA SecurID, Blackberry, Citrix, Exchange, AD and other similar technologies and tools
• Application installation and troubleshooting experience in server/client applications and in a telecommunications system and network environment
• Knowledge of principles and mechanics of document management systems; knowledge of Open Text Content Server, with a specific focus on end user functions
• External Relationships: Dell, Lenovo, Honeywell, Cisco, Open Text, AT&T, Microsoft, CDW, Verizon, GoToAssist
• Plant site experience
• Microsoft Certified Professional; MCITP or higher
• A Certification

Responsibilities:

• Provide timely and professional resolution of user requests for help and other services, provide technical support for end users and prepare hardware for new employees and contractors
• Assist in the creation and upkeep of IT documentation and procedures and other knowledge repositories
• Contribute to the development of policies pertaining to the help desk and desktop support. This is a hands-on position that involves working in a team-oriented and client-centered environment
• Utilize in house Help Desk solution to record, update and document requests using the IT service desk system and to ensure that user requests are handled promptly and that users are satisfied with resolutions
• Create, update, and maintain documentation as required and maintain Help Desk Scenarios procedures for troubleshooting. Update logs of disposed hardware
• Work across multiple locations to support a wide range of users. Provide end-user support in-person or remotely by phone, email or remote support tools assist to resolve software and hardware based technical issues on desktops, laptops, handheld devices, printers, etc. Provide end-user training and instruction on systems, applications, security best practices, and company/IT policies in order to maximize end-user productivity
• Work with others on the Help Desk & Desktop Support team to provide backup when gaps in coverage occur, including traveling to the terminal if needed
• Maintain expectations of support requestors around ETA, any impacts repairs may have and follow up to ensure issue resolution
• Escalate issues outside area of expertise to a subject matter expert (SME) when applicable
• Assist in ensuring data backup and integrity
• Adhere to all IT policies

The Bergaila Way:

The Bergaila Companies is a nationally recognized leader in providing staffing services to all sectors of the energy industry. We continually focus on partnering with talented professionals, engineering the perfect fit between our clients and employees. Choosing a career path with Bergaila grants you immediate access to nationally recognized organizations we partner with. Bergaila consistently attracts and retains its Employees with our dedicated internal service team, top tier benefits programs for contractors and their families, and commitment to place you in the desired career of your choice.

Client Overview:

Our client is a leading LNG company headquartered in Houston, TX and places value on being accessible to colleagues at every level of the organization. This includes fostering relationships with their customers, as well as to their community involvement and environmental stewardship.