What are the responsibilities and job description for the Front Desk Agent position at The Bernard's Salon?
Job Overview:
Join our fast paced, creative, and fun hair salon that has been in business for over 25 years. We are seeking a detail-oriented and customer-focused Front Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service and administrative support. If you are ready to bring your energy and creativity to a thriving salon, rich with history, we want to hear from you.
Responsibilities:
- Be on time for your shift
- Accurately book, change, and cancel appointments using Millenium/Meevo
- Greet and assist visitors in a professional manner
- Answer and direct phone calls promptly
- Manage reservations and check-ins
- Process payment transactions
- Provide exceptional customer service and support, including responding to product/service inquiries and resolving issues or complaints
- Keep the appearance of front desk and waiting area
- Perform data entry tasks accurately and efficiently
- Utilize computer with skill and proficiency
- Maintain a positive attitude and contribute toward a quality work environment. Regularly attend, participate in, and support training and staff meetings for the salon
- Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
- Assist in all areas of operation as requested by management. Communicate to management any and all discrepancies involving staff or guests in the salon that require attention.
Qualifications:
- Strong organizational skills with attention to detail
- Excellent customer service and support abilities
- Ability to be efficient and productive in fast paced environment
-Must have excellent communication, listening, and computer skills
- Competency in data entry and maintaining accurate records
- Ability to multitask in a fast-paced environment
- Enjoy working with people and have a friendly and outgoing personality
- Must be a team player
Join our team as a Front Desk Agent to showcase your organizational skills, provide top-notch customer service, and contribute to the smooth operation of our front desk services.
* Pay range to be determined by experience
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 30 – 35 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
Work Location: In person
Salary : $20