What are the responsibilities and job description for the Night Auditor - Block Party Hotels (Atlantic Oceanside/Beach House Dewey) position at The Bernstein Companies?
Block Party Hotels, located in the heart of vibrant Dewey Beach, is just steps from the Atlantic Ocean and close to all the fantastic restaurants, bars, and attractions in Dewey Beach and nearby Rehoboth Beach. Known for our motto, "To Each Their Beach," we offer two prime properties that deliver unforgettable experiences on the same stunning shore. Our collection of signature hotels blends local charm, sunny service, and modern amenities to create moments our guests will treasure.
Currently, Block Party Hotels is seeking a Night Auditor who is a critical member of the hotel's front office team. This role is responsible for ensuring the accuracy of financial transactions, reconciling accounts, and providing exceptional guest service during the overnight shift. They play a pivotal role in ensuring the smooth operation of the hotel during nighttime hours.
This is your opportunity to join TBC Hotels , a forward-thinking, innovative hospitality company, and take your career to the next level. Don't miss your chance to be part of an exciting, dynamic team in one of Delaware's most iconic beach destinations.
Requirements
- Performs nightly audit procedures to verify the accuracy of guest accounts, room revenue, and other financial transactions.
- Balances and reconciles room revenue, cash, credit card transactions, and other forms of payment.
- Generates daily financial reports and distributes them to management for review.
- Provides excellent customer service to guests during the overnight shift, addressing inquiries, requests, and check-ins / check-outs as needed.
- Assists guests with late check-ins or early departures, ensuring a seamless experience.
- Monitors and manages the front desk area, ensuring security and safety protocols are followed.
- Handles guest emergencies, security incidents, and other nighttime situations professionally and efficiently.
- Performs data entry and accurately input guest information into the property management system.
- Maintains records of guest accounts, reservations, and financial transactions.
- Assists in preparing reports for management, including occupancy rates and revenue summaries.
- Coordinates with other hotel departments, such as housekeeping and maintenance, to address any guest requests or operational issues that arise during the night.
- Addresses and resolves discrepancies, billing issues, and other concerns that may arise during the audit process.
- Handles guest complaints or issues with professionalism and a focus on guest satisfaction.
- Monitors security cameras and perform regular property walks to ensure the safety and security of guests, employees, and the premises.
Required Skills / Abilities :
Education and Experience :
WHO WE ARE
TBC Hotels has a history of building long-lasting and meaningful relationships with associates, guests, partners and the community. The core values of TBC Hotels include not only relationships, but also integrity, legacy, entrepreneurial spirit and hospitality. Having the confidence to do the right thing in every transaction, maintaining the values and identity imparted by TBC Hotels, capitalizing on opportunities, and being intentional about our actions are critical to who we are and how we operate.
