Operations Manager

As an Operations Manager, you will be responsible for overseeing the daily operations of the company's business processes and ensuring the smooth flow of projects. Your primary focus will be managing team performance, optimizing operational processes, and driving efficiency across the organization. You will be an integral part of the management team, helping the company scale while ensuring excellent customer service and maintaining the highest standards of quality and integrity.

Key Responsibilities:

• Process Management & Workflow Optimization: Oversee and manage daily operational flow, ensuring efficient process execution across teams, with a focus on enhancing productivity and reducing inefficiencies. Monitor project statuses to ensure timely and accurate completion of records retrieval and deposition scheduling.

• Team Building & Employee Engagement: Lead, motivate, and develop a team of professionals, ensuring alignment with company goals and fostering a culture of collaboration and accountability. Build strong, high-performance teams by identifying, hiring, and retaining top talent. Support employee engagement through coaching, feedback, and professional development.

• Customer Service & Communication: Be a champion for exceptional customer service, ensuring that clients' needs are met with responsiveness, professionalism, and integrity. Foster strong relationships with clients by providing clear communication, addressing issues proactively, and ensuring their expectations are consistently exceeded.

• Metrics & Performance Tracking: Establish and monitor key performance indicators (KPIs) for team and operational performance. Use data-driven insights to analyze performance, identify areas for improvement, and report findings to senior management.

• Financial Management & Budgeting: Demonstrate financial acumen by assisting in budget preparation and managing departmental resources efficiently. Ensure cost-effective operations while maintaining high service standards.

• System Familiarity & Process Adherence: Utilize and maintain familiarity with internal systems and tools to ensure accurate tracking and efficient management of records retrieval and deposition scheduling processes. Stay informed about system updates and industry best practices to continually improve operations.

• Business Alignment & Growth: Align operational processes with the company's core values of honesty and integrity. Stay focused on the long-term success of the company by prioritizing efforts that contribute to business value and growth.

Qualifications & Skills:

• Proven experience in an operations management role, preferably in a technology-driven industry related to records management, legal, or healthcare.

• Strong leadership skills with experience in team building, employee engagement, and performance management.

• Exceptional communication skills with a customer-centric approach.

• Financial acumen with experience in budgeting, forecasting, and cost management.

• Detail-oriented, with strong organizational and time management skills.

• A demonstrated ability to manage multiple priorities and handle high-pressure situations.

• Knowledge of performance metrics and experience using data to drive decision-making.

• Proficient in office software and business systems, with the ability to learn new tools quickly.

• Strong alignment with the company's core values of honesty, integrity, and customer-focused service.

Why Join:

• Growth Opportunities: As the company continues to expand, this position offers tremendous opportunities for career advancement and professional development.

• Comprehensive Benefits Package: Enjoy a competitive salary, health insurance, retirement benefits, and other perks.

• Dynamic Work Environment: Be part of a collaborative team in a fast-growing company that values hard work, dedication, and excellence.

If you are ready to take on an exciting challenge in a fast-paced industry and have a passion for building high-performing teams while driving operational excellence, we want to hear from you!