What are the responsibilities and job description for the Guest Experience Specialist position at The Big Chill 30A?

Job Description

Benefits :

Company parties
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Training & development
Vision insurance
Wellness resources

Company Overview :

Join our Team! The Big Chill 30A is a family friendly entertainment complex located on historic 30A, nestled between Alys Beach and Seaside. Our venue hosts 5 restaurants, 3 bars, retail shops, an arcade, an amphitheater for live music and a 25 LED Jumbotron for sports and movies. We are open year-round, from 7am to 10pm.

We are now hiring for the spring / summer season! Open positions include Line Cooks, Property Attendants and our GUEST EXPERIENCE SPECIALISTS. Our restaurant concepts include Nectar , Local Smoke BBQ , Duos , Mile Marker 15 and Tacklebox, all with unique menu offerings. We have both Full Time and Part Time positions available and offer flexible scheduling for students / seasonal employees.

Job Summary

The Guest Experience Specialist is the face of The Big Chill, providing exceptional service to ensure every guest feels welcomed, valued, and cared for throughout their visit. This role focuses on creating memorable experiences by addressing guest needs, resolving issues promptly, and going above and beyond to exceed expectations. Our Guest Experience Specialist embodies our CARES culture and is critical to the success of our property.

CARES

Connect

Greet guests arriving at The Big Chill

Confidently guide, direct, and inform guests

Excite guests by providing best in class hospitality

Subject matter expert on the following

Property offerings

Events

Food and Beverage offerings

Local offerings on 30a

Embracing and contributing to a family friendly experience.

Subject matter expert on the following

Property offerings

Events

Food and Beverage offerings

Local offerings on 30a

Exceed the guest expectations by offering additional assistance, guidance & service throughout the guest's visit.

Maintain service areas ensuring the outlet is prepared before, during and after the shift

Uphold proper safety and sanitation standards

Basic bussing and cleaning duties as required

Contribute to the maintenance of all areas of the property

Recognize

Anticipate guests needs

Create regular guests and connect with current regular visitors

Excite

Greet guests arriving at The Big Chill

Confidently guide, direct, and inform guests

Excite guests by providing best in class hospitality

Support

Embrace and contribute to TEAM environment.

Maintain positive interactions and attitude with team members and management

Communicate effectively with team members & management

Support the team by asking for and assisting where needed

Report to scheduled shifts on time, in correct uniform and ready for the shift

Adhere to all policies in THE BIG CHILL handbook

Support team initiatives to meet or exceed guest satisfaction goals and KPIs

General

Able to read, write, speak and understand English

Basic math skills

Able to operate technology systems (POS, scheduling app)

Able to stand or walk for extended periods of time

Able to reach, stoop, bend and lift

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Guest Experience Specialist

What are the responsibilities and job description for the Guest Experience Specialist position at The Big Chill 30A?

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