What are the responsibilities and job description for the Service Manager (Hourly) position at The Big Chill 30A?
Benefits :
Dental insurance
Employee discounts
Flexible schedule
Free uniforms
Health insurance
Come join our team! The Big Chill 30A is now hiring for an Hourly Manager . This is a great opportunity to learn service management skills and work with a dedicated, supportive leadership team. We have multiple restaurant concepts on our property, including DUOS All-American eats, Local Smoke bbq, Tackle Box seafood kitchen, Nectar coffee, breakfast and smoothies, and Mile Marker 15 tacos, burritos and more.
Major Areas of Responsibility
OPERATIONS
Ability to train, develop and coach team members on established TBC processes across multiple outlets
Supervise & lead daily FOH and BOH team member workflow
Maintain expert knowledge of all menu items, specifications & standards for presentation
Follow all established systems and procedures while providing feedback to team members
Complete weekly FOH inventories with direct manager
Process invoices via R365 and in-house accounting systems
Place weekly orders through approved TBC vendors
TEAM
Practice discretion with sensitive information- wages, tips, HR related matters
Effectively communicate with team members & management while offering operational support
Recognize team member achievements
Weekly Manpower planning
Conduct interviews and give hiring recommendations
SERVICE
Report to scheduled shifts on time, in uniform and ready for the shift
Communicate clearly and establish positive guest relations
Excites guests by offering additional assistance, guidance & service
Model organizational service goals, standards and policies
Anticipate & recognize challenges and offer solutions
Adapt to changes in business with efficiency and energy
Display patience, empathy and respect for guests and team members
Contribute to a family friendly atmosphere
GENERAL QUALIFICATIONS
Able to provide documentation as a legal citizen of the United States to work for any employer
Able to read, write, speak and understand English
Basic math skills
Pass background check
Complete Food Manager ServSafe training
Complete TIPs training
Able to operate technology systems (POS, Scheduling App, LMS, Inventory Control System, etc.)
Able to stand or walk for extended periods of time, reach, stoop, bend and lift
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