Systems Analyst

Level

Job Location

Remote Type

Position Type

Education Level

Salary Range

Travel Percentage

Job Shift

Job Category

Position Summary

The Systems Analyst is the first point of contact for the loading, installation, repair, and documentation of the admin data need for the Biltmore Hotel, Alexander Hotel, Biltmore Golf Course, and Granada Golf Course. This includes, but not exclusive to, Personal Computers, Monitors, Printers, Copiers, POS Terminals, Productions Printers, Time Clocks, etc.

The Systems Analyst is responsible for delivering end-to-end support in accordance with IT service level agreements. By working directly with end-users, the Technician ensures all incidents are analyzed, resolved, and recorded within the appropriate tracking systems. The IT Technician should be broadly experienced in a number of technology disciplines including, desktop applications, routine networking, network security, documentation, and troubleshooting multifunction machines. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Responsibilities

• Load, install, repair, and document the admin data for the Biltmore Hotel, Alexander Hotel, Biltmore Golf Course, and Granada Golf Course.
• Troubleshoot phones, wired and/or wireless internet issues for all hotel guests and meeting room issues.
• Assist the IT Engineer with calls that relate to IT needs for all Seaway Corp. properties.
• Assist the IT Manager with any projects that relate to IT needs for all Seaway Corp. properties; i.e. Computer upgrading, Servers, Network Switches, etc.
• Complete the morning checklist – Verify backups, essential server services, connectivity between properties, etc.

Experience and Education Required

• Education

Associates Degree is preferred

• Experience

At least two years previous working experience in the same field (Hospitality IT) is preferred

Skills Required

• Must be able to:
  • Speak, read, write and understand the English language.
  • Compute accurate mathematical calculations.

Skills Required (Continued)

• • Provide legible communication and directions.
  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize and organize.
  • Think clearly, remaining calm and resolving problems using

Sound judgment.

• • Follow directions thoroughly.
  • Understand guest’s service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent resort data.
  • Use a computer keyboard and possess basic typing skills.
  • Possess moderate to advanced computer skills.
  • Work in a dynamic and constantly changing environment.
  • Adept to multitasking.
• Must have:
  • Strong leadership skills and guest orientation; able to empathize and build rapport.
  • Cabling and Cable Management knowledge.
  • Personal Computer Maintenance knowledge.
  • Advanced computer skills based on Microsoft operating systems and applications.
  • Personal transportation and able to travel between Seaway Corp. properties.