What are the responsibilities and job description for the Network Administrator (Level III) position at The Bison Group?
More About the Role :
As a Tier 3 NETOPS Administrator, you'll be challenged with hard complex support problems where you will coordinate with other NOC and Operational staff and be asked to lead and perform platform upgrades. You are expected as one of the leaders on the Network team to coordinate ticket acceptance and resolutions. You will develop technical resolution reports for critical outages in the Network.
What will you do :
- Perform System patching and IAVA patches to network routers and switches.
- Perform IOS and Software upgrades.
- Create / review and publish in KM system Standard Operating Procedures (SOP) for network operations.
- Troubleshoot systems failures and accessibility problems within the network to our services.
- Monitor network performance, track usage and develop capacity planning reports.
- Develop and maintain IP Address allocations tables.
- Make recommendations that enhance operational efficiencies for network monitoring, management, and overall operations.
- Uses experience and knowledge articles to understand / implement potential workarounds.
- Updates knowledge articles and handles "how to" questions.
- Support KM management by entering solutions into the Solutions database.
- Facilitate engineering design data calls.
- Lead new / enhanced network implementation, installation, and technical refresh projects within a site or locale.
- Work independently while providing leadership to the rest of the Network team.
- Problems faced are difficult, will require detailed information gathering, analysis, and investigation to understand problems. You will employ creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.
- Preform Network ticket resolution.
Support Network ticket closure across Network OPS staff to include :
Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)
You'll Bring These Qualifications :
Education :
Bison Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.
