Retail Store Manager (seasonal)

Retail Store Manager (Seasonal)
The Black Dog
North Conway, NH

Full-time, seasonal position May 15, 2025 to October 11, 2025

The Black Dog is seeking a seasonal Retail Store Manager, primarily responsible for overall performance of the store, generating maximum sales potential, actively strategizing to improve KPI’s, recruiting and developing staff, executing the highest level of customer service outlined by the Black Dog Culture, maintaining store visual standards and merchandising, and controlling expenses and shortages.

Retail Store Manager Qualifications and Skills

• Minimum three (3) years of experience managing a high traffic, high volume specialty store
• Proven leadership and crew building skills
• Strong merchandising and visual skills
• Established interpersonal, verbal, and written communication skills
• Able to adapt quickly and positively to changes in business needs and strategies
• PC experience required; Excel and Word proficient
• Ability to maneuver around sales floor and stock room, carry merchandise, unpack boxes, stand and walk for extended periods of time, and to lift 50lbs
• Flexibility, adaptability and able to work weekends, nights and holidays

Why You Should Apply:

• A fun atmosphere with enthusiastic, supportive coworkers
• Generous employee discount and an opportunity to work in an idyllic seaside location

Retail Store Manager Job Responsibilities

• Maximize sales volume and KPI’s (AT, UPT, Payroll, Customer Capture Rate)
• Control store expenses within allowable parameters
• Assume leadership role within the store
• Motivate and develop associates to meet store/company goals and objectives; lead by example
• Clearly delegate activities and follow-up on all direction; be available for questions/concerns
• Demonstrate teamwork within the store and develop growth potential in associates
• Effectively supervise the sales floor to ensure customer/associate awareness at all times
• Ensure all customer concerns are address and resolved; ensure customer service is #1 priority
• Ensure that store staff is treated professionally, courteously, and respectfully; control turnover
• Involve and develop staff in accomplishing store goals; utilize all training programs/materials effectively
• Assess and review associate availability and applicable restrictions
• Manage and coach associate performance; communicate staff concerns to District Manager
• Support all company/management decisions
• Execute and follow-up on inventory management, including MMS, Cycle Counts, Negative on Hands, Transfer Discrepancies
• Follow up on all audit feedback
• Ensure accuracy in all paperwork
• Attend meetings and actively participate in Chamber of Commerce, Business Guilds, etc.
• Review and manage discounts performed in store on a weekly basis; execute markdowns and re-merchandise as needed
• Have knowledge of the store merchandise, sales floor, and stockroom organization
• Maintain store appearance to reflect BD standard
• Communicate all merchandise-related concerns to District Manager
• React to sell-through and ensure store is well-stocked
• POS set-up is timely and detailed
• Ensure cleanliness and organization of store
• Execute and maintain BD marketing directives

The Company

The Black Dog brand was born out of one sailing Captain’s love for the sea, his island home, and of course, his dog. Since 1971, The Black Dog has defined a relaxed, island-inspired lifestyle, rich in nautical tradition. Whether it be through our complete collection of men’s, ladies’, and kids’ sportswear, accessories for your dog, or gifts for the home, we have come to stand for the highest quality. We believe there is no substitute for it.

The Black Dog is an equal opportunity employer, dedicated to building an inclusive and diverse workforce.

#INDTBD

Job Types: Full-time, Temporary

Benefits:

• Employee discount

Work Location: In person