HOUSEKEEPING

Description

SUMMARY:

The Housekeeping Team Members are responsible for ensuring the Casino is kept in a clean and orderly condition. He/she must process a basic understanding of cleaning techniques.

SUMMARY OF KEY RESPONSIBILITIES:

Responsibilities and essential job functions include but are not limited to the following:

• Shall take steps necessary to maintain and clean all assigned areas within the physical structure of the Casino, to include outside grounds, parking areas, casino floor space, public areas space and utility systems.
• Shall use equipment and supplies as required to ensure cleanliness.
• Must be knowledgeable and ensure compliance with all applicable regulations, laws, internal policies/procedures and internal controls of the Casino and Facilities department.
• Shall act with integrity, honesty and knowledge that promote the entertainment culture.
• Shall maintain a calm demeanor during periods of high volume or unusual events to keep the Casino operating to standard and to set a positive example for other co-team members.
• Anticipates the Casinos needs by constantly evaluating the environment and other team members for cues. Communicates information to the Manager on Duty (MOD), the Department Manager and/or Lead as necessary.
• May assist with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Shall contribute to a positive team environment by recognizing alarms or changes in team member morale and performance and communicating necessary information to the MOD, the Department Manager or Lead.
• Shall deliver remarkable Customer Service to all Guests and team members using a great attitude and interactive personal skills.
• Maintains regular and punctual attendance.
• Assists with other duties as assigned by management.

Qualifications

QUALIFICATIONS:

• Should have knowledge of or capability to learn to operate safely the housekeeping equipment, and cleaning products which may contain chemicals.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet the Facility Departments operating policies and procedures, including providing quality cleaning and customer service with safety as a priority with or without reasonable accommodation
• Must be available to perform many different tasks within the Casino during each shift
• Preferred minimum two years of experience in facility cleaning and/or maintenance.

EDUCATION and EXPERIENCE:

• High School diploma or GED preferred.
• Prefer 6 months of previous experience cleaning a facility and/or maintenance work.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Good interpersonal skills
• Ability to work as part of a team and with other team members
• Ability to build relationships

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions once the individual communicates those needs to Human Resources.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly exposed to cigarette fumes. The noise level in the work environment is usually moderate. This establishment promotes a drug-free work environment.