What are the responsibilities and job description for the Host position at The Black Sheep?
Responsibilities:
- Greet and welcome guests as they arrive at the restaurant
- Escort guests to their assigned tables and provide them with menus
- Assist in seating guests according to seating charts and restaurant policies
- Answer phone calls and take reservations or provide information to callers
- Manage waitlists and notify guests when their table is ready
- Maintain a clean and organized host/host station
- Collaborate with servers, bussers, and kitchen staff to ensure smooth operations
- Handle guest inquiries, requests, and complaints with professionalism and courtesy
Experience:
- Previous experience in a hospitality or customer service role preferred
- Excellent phone etiquette and communication skills
- Familiarity with hotel or restaurant guest services is a plus
- Ability to effectively communicate and interact with guests from diverse backgrounds
- Experience using Aloha POS or similar point-of-sale systems is a bonus
- Strong guest relations skills with a focus on providing exceptional service
- Willingness to help out in other areas of the restaurant as needed
This position offers an opportunity to work in a dynamic and fast-paced environment, providing excellent customer service to our valued guests. Join our team of dedicated professionals who are passionate about creating memorable dining experiences.
Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
- Evening shift
- Night shift
Work Location: In person
