What are the responsibilities and job description for the Restaurant Manager position at The Blackwall Hitch?
Our Restaurant Managers are experienced leaders with goals to move up in the management field and understand that customer satisfaction always takes priority, but efficient restaurant operations make it possible. We offer a great working environment as well as a competitive salary and benefits.
Responsibilities
• Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved
• Effectively manage the restaurant in the absence of the General Manager
• Manage operations with passion, integrity, and knowledge while promoting the culture and values of Blackwall Hitch
• Implement new company policies and procedures by developing plans and instructing staff
• Provide direction to shift leaders, and staff to achieve restaurant goals
• Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
• Provide coaching and feedback to managers and staff and assess performance on and ongoing basis
• Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
• Consistently monitor product and labor costs to remain within goals
• Solicit guest feedback to understand the needs and wants of customers
• Train and coach staff on guest services principles and practices
• Follow Blackwall Hitch restaurant policies and procedures, including those for cash handing and safety/security
• Monitor and maintain the Micros POS System
• Assist in new menu implementation
• Develop and implement creative solutions to areas of improvement
• Assist in conducting staff and daily pre-shift meetings
• Assist in any areas of the restaurant when staffing constraints require
• Identify employee weaknesses and retrain as necessary
Minimum Qualifications
• Previous Experience: 3 years of Management Experience in a high-volume, fine dining operation
• Must have reliable transportation
• Able to use touch-sensitive POS System
• Able to lift minimum of 10 lbs.
• Able to work in a high-temperature kitchen for an extended period of time
• Must be able to take direction and delegate responsibilities
• Able to work in a fast-paced environment
• Able to work nights, weekends, and holidays as needed
